Shop Assistant / Cashier X1- Clicks Big Bird Junction

Clicks Group Limited; Midrand; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Clicks Group is seeking a retail associate to efficiently manage point‑of‑sale activities, process transactions accurately, and promote Clicks' clubcard to boost membership.

You will deliver superior customer service, uphold merchandising standards, and stay informed on promotions to assist customers and maximize sales. This permanent role supports the store's day‑to‑day operations and customer experience.

Qualifications

• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of customer service excellence
• Basic maths calculations

Responsibilities

• Efficiently execute all point-of-sale activities in-store.
• Promote Clicks' clubcard and enroll new members.
• Handle cash accurately and securely at all times.
• Deliver brand‑ambassador service through friendly, professional customer interactions.
• Maintain merchandising standards and store housekeeping per visual guidelines.
• Stay updated on products, promotions and events to provide accurate information to customers.

Skills

Planning & organising

Problem solving

Customer orientation

Relating & networking

Following instructions

Delivering results

People skills

Persuading & influencing

Education

Grade 12 (Maths 50% & English 50%)

Job description

Apply by: 13 October 2026

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks
• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level