Shop Assistant / Cashier - Newcastle & Surrounding Areas

Clicks Group Limited; KwaZulu-Natal; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in the FMCG sector is seeking a Shop Assistant/Cashier for Newcastle & Surrounding Areas. The role focuses on delivering excellent customer service and operational efficiency at the point of sale. Candidates should possess strong customer orientation and planning skills, with a minimum of Grade 12 education. Join a dynamic team dedicated to enhancing the customer experience and promoting health and beauty products.

Qualifications

• Desirable: experience in a customer-facing role within retail/FMCG store operations.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Deliver superior customer service by acting as a brand ambassador.
• Maintain merchandising and housekeeping standards.

Skills

Planning and organizing

Problem-solving

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering results and meeting customer expectations

Working with people

Persuading and influencing

Handling pressure and setbacks

Education

Grade 12 with at least 50% in Maths and English

Job description

Shop Assistant / Cashier - Newcastle & Surrounding Areas

Listing reference: click_020069

Listing status: Online

Apply by: 20 May 2025

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store that leads to a positive customer experience.

Job Objectives:

1. Efficiently execute all operational activities at the point of sale in a timely manner.
2. Maintain high accuracy when scanning merchandise and collecting payments, including clubcard rewards.
3. Ensure the safe handling of cash at all times.
4. Proactively promote the Clicks' clubcard and enroll new members to meet participation targets.
5. Make customers aware of promotions to boost sales and ensure they 'feel good and pay less.'
6. Deliver superior customer service by acting as a brand ambassador, being visible, friendly, and professional.
7. Maintain merchandising and housekeeping standards according to store policies.
8. Support the company’s vision to be the first choice health and beauty retailer by embodying company values.
9. Stay updated on products, promotions, and events to provide accurate information to customers.

Knowledge:

• Basic math calculations
• Understanding of retail/FMCG operations, merchandising, and promotions
• Knowledge of stock management procedures
• Customer service excellence principles

Skills:

• Planning and organizing
• Problem-solving
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Working with people
• Persuading and influencing
• Handling pressure and setbacks

Experience:

• Desirable: experience in a customer-facing role within retail/FMCG store operations

Education:

• Desirable: Grade 12 with at least 50% in Maths and English

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