Shop Assistant Cashier - Clicks Prince Buthelezi Mall

Clicks Group Limited; Empangeni; On-site; ZAR 100,000 - 134,000; Full time

Job summary

Clicks Group Limited in Empangeni, SA, seeks a customer-focused in-store associate to handle POS transactions, promotions, and clubcard enrollment. You will deliver service excellence, process payments accurately, and maintain store standards to enhance the customer experience.

Desirable: Maths and English at Grade 12 level; retail/FMCG background; ability to work in a fast-paced environment and promote promotions effectively.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Maths 50% and English 50% at Grade 12 level desirable.

Responsibilities

• Execute all operational activities at the point of sale in a timely and efficient manner.
• Maintain high accuracy when scanning merchandise and collecting payments, including clubcard rewards.
• Promote Clicks' clubcard and enroll new members to meet participation targets.
• Promote promotions to positively affect sales and customer experience.
• Deliver superior customer service by acting as a brand ambassador and maintaining a professional appearance.
• Maintain merchandising and general housekeeping according to store standards.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living company values.
• Keep updated knowledge on products, ranges, promotions and events to provide correct information to customers.

Skills

Planning & organizing

Problem Solving

Customer Orientation

Relating & Networking

Instructions & Procedures

Delivering Results

Teamwork

Persuasion

Education

Grade 12 Mathematics 50%

Grade 12 English 50%

Job description

Listing reference: click_027725

Listing status: Online

Apply by: 2 November 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

lExperience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level