Shop Assistant / Cashier - Clicks Kathu

Clicks Group Limited; Noord-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail company in Northern Cape is seeking a dedicated individual for service excellence in customer interactions and point-of-sale operations. The ideal candidate will have a strong customer orientation and experience in retail operations. Responsibilities include promoting loyalty programs and maintaining merchandising standards. A Grade 12 qualification is desirable, with a focus on Maths and English.

Qualifications

• Experience in a customer facing role preferred.
• Understanding of retail/FMCG operations is beneficial.

Responsibilities

• Execute operational activities at the point of sale.
• Maintain accuracy when handling payments.
• Promote clubcard memberships to enhance sales.
• Ensure safe cash handling and superior customer service.

Skills

Planning and organising skills

Customer orientation

Problem-solving skills

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressures

Education

Grade 12 with Maths and English 50%

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Northern Cape

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level