Shipping Customer Service Supervisor

Boardroom Appointments; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Shipping Customer Service Supervisor to enhance customer satisfaction and streamline shipping processes. In this pivotal role, you will manage customer inquiries, resolve shipping issues, and coordinate with various departments to ensure timely deliveries. Your strong communication and problem-solving skills will be essential in building positive relationships with customers and maintaining accurate records. Join a dynamic team where your contributions directly impact the shipping lifecycle and customer experience, making a difference in a fast-paced environment.

Qualifications

• Strong communication skills to interact with customers and teams.
• Knowledge of shipping processes and customer service mindset.

Responsibilities

• Respond to customer inquiries about shipments via calls and emails.
• Address issues such as delays or missing packages.
• Liaise with warehouses and carriers for shipment tracking.

Skills

Communication Skills

Problem-solving Skills

Organizational Skills

Knowledge of Shipping and Logistics

Computer Proficiency

Customer Service Mindset

Teamwork

Job description

Shipping Customer Service Supervisor
Shipping Customer Service Supervisor
Skills and Qualifications:

• Strong communication skills both verbal and written to interact with customers and internal teams.
• Problem-solving skills to effectively address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritize customer satisfaction and build positive relationships.
• Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

• Handling Customer Inquiries
  • Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.
  
  


• Resolving Issues
  
  
  • Address and resolve problems such as delays, damages, or missing packages.
  
  


• Order Processing
  
  
  • Enter and verify customer orders, ensuring accurate shipment details.
  
  


• Shipping Coordination
  
  
  • Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.
  
  


• Document Management
  
  
  • Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.
  
  


• Communication
  
  
  • Maintain open communication with customers and internal teams to keep everyone informed of shipment status.
  
  


• Data Entry and Reporting
  
  
  • Maintain records of shipments, track key performance indicators (KPIs), and generate reports.
  
  


• Customer Relationship Management
  
  
  • Build and maintain positive customer relationships through proactive communication and issue resolution.
  
  

Desired Skills:

• Shipping
• Customer
• Service
• Supervisor