Shipping Customer Service Supervisor

Boardroom Appointments; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise de logistique recherche un superviseur du service client pour gérer les expéditions et résoudre les problèmes des clients. Ce poste nécessite des compétences en communication, une connaissance des processus d'expédition et une capacité à interagir efficacement avec les clients et les équipes internes. Le candidat idéal doit avoir un esprit orienté vers le service client et être capable de gérer plusieurs tâches.

Qualifications

• Compétences en communication verbale et écrite.
• Connaissance des processus d'expédition et logistique.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Répondre aux demandes des clients concernant les envois.
• Traiter les problèmes d'expédition tels que les retards et les dommages.
• Gérer la documentation d'expédition, y compris les factures et les déclarations en douane.

Skills

Communication

Résolution de problèmes

Organisation

Connaissance des processus d'expédition

Compétence informatique

Esprit de service client

Travail en équipe

Job description

About the job Shipping Customer Service Supervisor

Shipping Customer Service Supervisor

Skills and Qualifications:

• Strong communication skills both verbal and written to interact with customers and internal teams.
• Problem-solving skills to effectively address and resolve customer issues.
• Organizational skills to manage multiple tasks and maintain accurate records.
• Knowledge of shipping and logistics processes to understand the various stages of the shipping lifecycle.
• Computer proficiency to use software for order entry, tracking, and reporting.
• Customer service mindset to prioritize customer satisfaction and build positive relationships.
• Ability to work independently and as part of a team to coordinate with various departments and manage a high volume of tasks.

Key Responsibilities:

Respond to phone calls, emails, and other communication channels to answer customer questions about shipments.

Resolving Issues

Address and resolve problems such as delays, damages, or missing packages.

Order Processing

Enter and verify customer orders, ensuring accurate shipment details.

Shipping Coordination

Liaise with warehouses, freight forwarders, and carriers to schedule and track shipments.

Document Management

Prepare and manage shipping documents, including invoices, packing lists, and customs declarations.

Communication

Maintain open communication with customers and internal teams to keep everyone informed of shipment status.

Data Entry and Reporting

Maintain records of shipments, track key performance indicators (KPIs), and generate reports.

Customer Relationship Management

Build and maintain positive customer relationships through proactive communication and issue resolution.