Shift Supervisor - Zwide

KFC; Gqeberha; On-site; ZAR 120,000 - 180,000; Full time

Job summary

KFC is seeking a Shift Supervisor for their restaurant in Gqeberha, who will oversee staff performance, manage shifts, and ensure customer satisfaction. Candidates should possess strong management experience along with excellent communication and computer skills. This role offers an opportunity to lead a team while providing exceptional service to customers.

Qualifications

• Minimum of 12 months in a Management Position.
• All Star Certified + Individual Development Plan.
• Passion for product quality and customer service.

Responsibilities

• Assist RGM in achieving CHAMPS Standards.
• Manage shifts following Company Policies.
• Allocate responsibilities and monitor performance.

Skills

Computer Skills

Customer Service

Team Management

Education

Grade 12 NQF Level 4

Tertiary Qualification (Preferably related)

Job description

Job Location : Eastern Cape, Port Elizabeth Deadline : July 10, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 12 months in a Management Position
• All Star Certified + Individual Development Plan in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!
• Hospitality / Hotel / Restaurant jobs

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Shift Supervisor • Port Elizabeth, ZA