Shift Supervisor - Whittlesea

Alliance Foods SA (Pty) Ltd.; Komani; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Un poste de Superviseur de Quart est disponible au sein du département des opérations d'une entreprise de restauration de renom. Le candidat retenu dirigera une équipe, veillera à la satisfaction des clients et à la conformité aux normes, tout en soutenant le développement des employés. Ce rôle essentiel contribue à créer une expérience positive pour les clients et à maintenir des standards de qualité élevés.

Qualifications

• Expérience en supervision ou gestion d'équipe.
• Connaissance des normes de propreté et de service à la clientèle.
• Capacité à former et à développer les employés.

Responsibilities

• Superviser les employés pour respecter les politiques et normes.
• Gérer les opérations de restaurant pour maximiser l'efficacité.
• Former et soutenir le développement du personnel.

Skills

Leadership

Communication

Gestion du temps

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent will be responsible for supervising team members with respect to policies, procedures, and standards on product, administration, hygiene, maintenance, customer service, labour utilization, and employee relations. They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
2. Manage shifts in accordance with company policies and procedures, including directing employee activities to maximize sales, operational efficiency, and profitability.
3. Allocate responsibilities to each employee on shift and monitor their performance.
4. Ensure all employees follow correct maintenance procedures according to the established maintenance roster and report any repairs or maintenance needs to the RGM.
5. Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds during all shifts under supervision.
6. Report to the ARM/RGM any issues related to employee relations, customer service, or health inspections that could impact restaurant operations.
7. Assist the ARM/RGM in implementing staff training programs to enhance performance and support career development.
8. Support and exemplify the "How We Win Together at KFC" principles, acting as a role model and demonstrating Heart, Smart, and Courage leadership qualities.