Shift Supervisor , Quick Service Restaurant Oostenberg, Western Cape

Rohloff Group; Cape Town; On-site; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to lead a dynamic team in a fast-paced restaurant environment. In this role, you will ensure that all employees adhere to company policies while exceeding customer expectations. Your leadership will drive a culture of excellence, focusing on cleanliness, hospitality, and operational efficiency. If you have a passion for people development and a commitment to high standards, this opportunity is perfect for you to make a significant impact in a thriving establishment.

Qualifications

• Minimum of 2 years supervisory experience, preferably in fast food.
• Must be reliable, honest, and have contactable references.

Responsibilities

• Supervise team members on policies, procedures, and standards.
• Manage shifts and direct employee activities to maximize sales.
• Assist in implementing training programs for staff development.

Skills

Excellent command of the English language

Basic understanding of financial information

Guest Orientation

Coaching

Delegation and follow-up

Excellence orientation

Listening and feedback

Accountability and dependability

People Development

Planning and organising

Job description

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

KEY RESPONSIBILITIES :

1. Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
2. Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
3. Allocate responsibilities to each employee on shift and monitor performance accordingly.
4. Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
5. Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
6. Report to the RGM / RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
7. Assist the RGM / RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
8. Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
9. Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

SKILLS & COMPETENCIES :

1. Language: Excellent command of the English language.
2. Numerical: Basic understanding of financial information.
3. Guest Orientation: Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
4. Coaching: Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.
5. Delegate and follow-up: The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.
6. Excellence orientation: Capacity to focus on and achieve standards of service which comply with the highest expectations of clients.
7. Listening and feedback: To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.
8. Accountability and dependability: The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.
9. People Development: Capacity to appreciate people's development needs.
10. Planning and organising: The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and co-ordination of tasks and duties of individuals and groups.
11. People: Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect.

MINIMUM REQUIREMENTS :

1. Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
2. Must be able to work shifts, public holidays and weekends due to the nature of the industry.
3. Reliable, honest and hardworking and MUST have contactable references.
4. Valid South African ID.
5. Clear criminal record.
6. Must be contactable 24 / 7 by means of a reliable cell phone.

IMPORTANT NOTES :

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes.
• The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.