Shift Supervisor – Offsite Video Security Control Room

Forbtech Pty Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A security monitoring company in Johannesburg is seeking an experienced Shift Supervisor to oversee off-site video security monitoring operations. The ideal candidate will possess strong leadership and communication skills, ensuring adherence to monitoring protocols and efficient management of the Video Security Controllers' team. A minimum of 3-5 years of experience in a security environment is required, alongside supervisory experience and familiarity with CCTV monitoring platforms.

Qualifications

• Minimum 3–5 years in a security control room environment.
• At least 1 year in a supervisory/team leader role.
• PSIRA Grade B or higher preferred.

Responsibilities

• Supervise a team of Off site Video Security Controllers during shifts.
• Ensure monitoring protocols and escalation procedures are followed.
• Conduct real-time support for controllers handling critical incidents.

Skills

Leadership and team management

Excellent communication skills

Strong decision-making

Conflict resolution skills

Ability to multi-task

Education

Matric (Grade 12) or equivalent

Supervisory / security certifications

Tools

CCTV monitoring platforms (e.g., HikCentral, Milestone, Avigilon)

MS Office

Incident reporting skills

Job description

We are seeking an experienced and proactive Shift Supervisor to oversee off site video security monitoring operations. The Shift Supervisor will manage a team of Video Security Controllers, ensuring smooth shift hand overs, adherence to monitoring protocols, accurate reporting, and rapid escalation of security incidents.

The ideal candidate will have prior control room or security supervisory experience, excellent communication skills, and the ability to lead under pressure.

Key Responsibilities

• Supervise and manage a team of Off site Video Security Controllers during assigned shifts.
• Ensure monitoring protocols and escalation procedures are strictly followed.
• Conduct real-time support for controllers handling critical security incidents.
• Perform shift hand overs with detailed reporting on ongoing issues, incidents, and system status.
• Monitor staff performance, provide coaching, and enforce discipline when required.
• Escalate technical or operational issues to the Security Operations Manager.
• Ensure compliance with PSIRA and client-specific security requirements.
• Maintain incident logs, verify accuracy, and prepare shift summary reports for management.
• Schedule and coordinate breaks to ensure full monitoring coverage always.

Requirements

• Education: Matric (Grade 12) or equivalent; additional supervisory / security certifications advantageous.
• Experience: Minimum 3–5 years in a security control room environment. At least 1 year in a supervisory / team leader role.
• Technical Skills: Familiarity with CCTV monitoring platforms (e.g., HikCentral, Milestone, Avigilon). Strong MS Office and incident reporting skills.
• Soft Skills: Leadership and team management abilities. Strong decision-making and conflict resolution skills. Excellent communication (verbal and written). Ability to multi task and remain calm under pressure.
• Other: PSIRA Grade B or higher preferred. Shift-based work (Day / Night shifts, weekends, and public holidays). Control Room / Off site Monitoring Centre environment. Must be available for overtime if required.