Shift Supervisor – Offsite Video Security Control Room

Forbtech; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading security firm in Johannesburg is seeking an experienced Shift Supervisor to oversee off-site video security monitoring operations. The ideal candidate will have prior supervisory experience, excellent communication skills, and the ability to lead team members under pressure. Responsibilities include managing a team of Video Security Controllers, ensuring adherence to protocols, and conducting real-time support during security incidents. This is a shift-based position requiring flexibility.

Qualifications

• Minimum 3–5 years in a security control room environment.
• At least 1 year in a supervisory/team leader role.
• Strong decision-making and conflict resolution skills.

Responsibilities

• Supervise and manage a team of Video Security Controllers during shifts.
• Ensure strict adherence to monitoring protocols.
• Conduct real-time support for controllers during incidents.

Skills

Leadership

Team management

Conflict resolution

Communication skills

Decision-making

Multi-tasking

Education

Matric (Grade 12) or equivalent

PSIRA Grade B or higher

Tools

CCTV monitoring platforms (HikCentral, Milestone, Avigilon)

MS Office

Job description

Overview

We are seeking an experienced and proactive Shift Supervisor to oversee off site video security monitoring operations. The Shift Supervisor will manage a team of Video Security Controllers, ensuring smooth shift hand overs, adherence to monitoring protocols, accurate reporting, and rapid escalation of security incidents.

The ideal candidate will have prior control room or security supervisory experience, excellent communication skills, and the ability to lead under pressure.

Responsibilities

• Supervise and manage a team of Off site Video Security Controllers during assigned shifts.
• Ensure monitoring protocols and escalation procedures are strictly followed.
• Conduct real-time support for controllers handling critical security incidents.
• Perform shift hand overs with detailed reporting on ongoing issues, incidents, and system status.
• Monitor staff performance, provide coaching, and enforce discipline when required.
• Escalate technical or operational issues to the Security Operations Manager.
• Ensure compliance with PSIRA and client-specific security requirements.
• Maintain incident logs, verify accuracy, and prepare shift summary reports for management.
• Schedule and coordinate breaks to ensure full monitoring coverage always.

Requirements

• Education: Matric (Grade 12) or equivalent; additional supervisory/security certifications advantageous.
• Experience: Minimum 3–5 years in a security control room environment.
• Experience: At least 1 year in a supervisory/team leader role.
• Technical Skills: Familiarity with CCTV monitoring platforms (e.g., HikCentral, Milestone, Avigilon).
• Strong MS Office and incident reporting skills.
• Soft Skills: Leadership and team management abilities.
• Strong decision-making and conflict resolution skills.
• Excellent communication (verbal and written).
• Ability to multi task and remain calm under pressure.
• Other: PSIRA Grade B or higher preferred.
• Shift-based work (Day/Night shifts, weekends, and public holidays).
• Control Room / Off site Monitoring Centre environment.
• Must be available for overtime if required.