Shift supervisor - Kwazakhele

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise leader dans le secteur de la restauration recherche un Shift Supervisor pour gérer des équipes et assurer la satisfaction client au sein de leur restaurant. Le candidat idéal doit démontrer des compétences en leadership, une capacité à travailler sous pression et une bonne gestion des performances. Cette opportunité permet d'évoluer dans un environnement dynamique tout en respectant des standards de qualité élevés.

Qualifications

• Expérience en gestion de shifts dans un environnement de restauration.
• Capacité à travailler sous pression et à maximiser l'efficacité opérationnelle.
• Compétences en leadership pour motiver et diriger une équipe.

Responsibilities

• Superviser les employés pour atteindre les normes CHAMPS.
• Gérer les activités quotidienne de vente et d'efficacité opérationnelle.
• Rapporter les problèmes de relations avec les employés et de service client.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent / s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

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