Shift Supervisor - KFC Oxford

KFC; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the fast-food industry is hiring a Shift Supervisor for their East London location. The role involves managing shifts, ensuring operational efficiency, training staff, and maintaining standards of service quality. Candidates should have management experience, be customer service-oriented, and demonstrate leadership qualities. The position offers an opportunity to develop your career within a globally recognized brand.

Qualifications

• Minimum of 6 months in a Management Position.
• All Star Certified + Individual Development Plan in place.
• A passion for product quality and customer service.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards.
• Manage shifts according to company policies.
• Allocate and monitor employee responsibilities.

Skills

Computer Skills

Customer Service

Education

Grade 12 NQF Level 4

Tertiary Qualification (preferred)

Tools

MS Office

Job description

Job title : Shift Supervisor - KFC Oxford

Job Location : Eastern Cape, East London Deadline : July 10, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6months in a Management Position
• All Star Certified + Individual Development Plan in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!