Shift Supervisor - KFC Buffalo Street

KFC; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A fast-food restaurant is seeking a Shift Supervisor in Eastern Cape to manage daily shifts and ensure high standards in service and operations. Responsibilities include guiding employees, overseeing safety protocols, and enhancing customer experience. Ideal candidates will have excellent communication and numeracy skills, along with relevant experience and qualifications. This position promotes a culture of excellence aligned with company values.

Qualifications

• Minimum of 6 months in an All Star Position.
• All Star Certified + Individual Development Plan (IDP) in place.
• A passion for product quality and the customer service experience.

Responsibilities

• Assist in achieving CHAMPS Standards within the restaurant.
• Manage shifts and direct employees for efficiency.
• Allocate responsibilities and monitor performance.
• Implement safety and security controls.

Skills

English Proficiency

Numeracy Proficiency

Computer Skills (MS Office)

Education

Grade 12 NQF Level 4

Related tertiary qualification

Job description

Job title : Shift Supervisor - KFC Buffalo Street

Job Location : Eastern Cape, King William’s Town Deadline : August 25, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.

Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly.

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.

Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

English Proficiency

Numeracy Proficiency

Computer Skills – knowledge of MS Office, including Word, Excel and Outlook

Minimum of 6 months in an All Star Position

All Star Certified + Individual Development Plan (IDP) in place

Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification

A passion for product quality and the customer service experience, pride in the KFC Brand!

Hospitality / Hotel / Restaurant jobs