Shift Supervisor - KFC Berea

KFC; East London; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player seeks a Shift Supervisor to lead a dynamic team in delivering top-notch customer service and maintaining high operational standards. This exciting role involves managing shifts, ensuring compliance with company policies, and fostering a positive work environment. If you have a passion for quality and a commitment to excellence, this position offers an opportunity to make a significant impact while developing your career in a fast-paced environment. Join a team that values leadership, teamwork, and customer satisfaction, and take your career to the next level.

Qualifications

• Minimum of 12 months in a Management Position.
• All Star Certified with an Individual Development Plan.

Responsibilities

• Assist RGM in achieving CHAMPS Standards for cleanliness and service.
• Manage shifts and direct employee activities for sales and efficiency.

Skills

Computer Skills

Customer Service

Management

Education

Grade 12 NQF Level 4

Related Tertiary Qualification

Tools

MS Office

Job description

Job title : Shift Supervisor - KFC Berea

Job Location : Eastern Cape, East London Deadline : May 18, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 12 months in a Management Position
• All Star Certified + Individual Development Plan (IDP) in place
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!Shift Supervisor - KFC Berea