Shift Supervisor - Kfc Beacon Bay

Findojobs South Africa; Oos-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A restaurant chain in Oos-Kaap is seeking a Benched Shift Supervisor to supervise team members and ensure compliance with operations standards. The role includes managing shifts, training staff, and addressing customer service issues. Ideal candidates will demonstrate leadership and uphold company values. Competitive salary and benefits may apply.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards within the restaurant.
• Manage shifts according to Company Policies and Procedures.
• Allocate responsibilities to each employee on shift and monitor their performance.
• Ensure all employees follow proper maintenance procedures.
• Implement controls and procedures to ensure safety and security.
• Report any employee relations or health inspection issues.
• Assist in implementing staff training programs.
• Support and demonstrate KFC's principles.

Job description

A vacancy exists in the Operations Department for Benched Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent(s) will be responsible for supervising team members with respect to policies, procedures, and standards on product, administration, hygiene, maintenance, customer service, labour utilization, and employee relations. They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
• Manage shifts according to Company Policies and Procedures, including directing employee activities to maximize sales, efficiency, and profitability.
• Allocate responsibilities to each employee on shift and monitor their performance.
• Ensure all employees follow proper maintenance procedures as per the maintenance roster and inform RGM of any repairs or maintenance needed.
• Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds across all shifts under supervision.
• Report to the ARM / RGM any employee relations, customer service, or health inspection issues that could impact restaurant operations.
• Assist in implementing staff training programs to help employees maximize performance and develop their careers.
• Support and demonstrate the "How We Win Together" principles at KFC, acting as a role model and leading with Heart, Smart, and Courage.