Shift Supervisor - Haven Hills

Alliance Foods SA (Pty) Ltd.; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading food service provider is looking for a Shift Supervisor in East London to supervise team members and ensure that restaurant operations meet established standards. The role includes managing shifts, directing employee performance, and supporting training initiatives. Ideal candidates will have experience in a supervisory role and a strong commitment to customer satisfaction.

Qualifications

• Experience in a supervisory role within a restaurant or similar environment.
• Strong understanding of customer service principles and practices.
• Ability to manage shifts and direct employee activities effectively.

Responsibilities

• Assist RGM in achieving CHAMPS Standards.
• Manage shifts according to policies and procedures.
• Monitor employee performance and allocate responsibilities.
• Ensure proper maintenance procedures are followed.
• Implement safety and security controls.
• Address employee relations and customer service issues.
• Support staff training and career development.

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful candidate will be responsible for supervising team members regarding policies, procedures, and standards on product, administration, hygiene, maintenance, customer service, labor utilization, and employee relations. They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as needed.

KEY RESPONSIBILITIES

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product, and speed of service.
2. Manage shifts according to company policies and procedures, including directing employee activities to maximize sales, efficiency, and profitability.
3. Allocate responsibilities to each employee on shift and monitor their performance.
4. Ensure all employees follow correct maintenance procedures as per the established maintenance roster and report any repairs or maintenance needs to the RGM.
5. Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds.
6. Report to the ARM/RGM any issues related to employee relations, customer service, or health inspections that could impact restaurant operations.
7. Assist in implementing staff training programs to enhance performance and support career development.
8. Support and exemplify the "How We Win Together" principles at KFC, acting as a role model and demonstrating Heart, Smart, and Courage.