Shift Supervisor - Haven Hills

Alliance Foods SA (Pty) Ltd.; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading company in the food industry seeks a Shift Supervisor for its Operations Department in East London. The successful candidate will oversee team performance, ensuring adherence to operational standards and enhancing customer satisfaction. This role requires strong leadership and management skills to drive efficiency and profitability.

Qualifications

• Experience in supervising staff in a fast-paced environment.
• Strong understanding of operational procedures and standards.
• Ability to manage multiple tasks and direct team activities efficiently.

Responsibilities

• Supervise team members to ensure compliance with company standards.
• Manage shifts, directing activities to maximize sales and efficiency.
• Report on any employee relations or health issues affecting operations.

Skills

Leadership

Customer Service

Maintenance Procedures

Team Management

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent(s) will be responsible for supervising team members with respect to policies, procedures, and standards on product, administration, hygiene, maintenance, customer service, labor utilization, and employee relations. They will also assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for cleanliness, hospitality, accuracy, maintenance, product quality, and speed of service.
• Manage shifts according to company policies and procedures, including directing employee activities to maximize sales, efficiency, and profitability.
• Allocate responsibilities to each employee on shift and monitor their performance.
• Ensure all employees follow proper maintenance procedures as per the established maintenance schedule and report any repairs or maintenance needs to the RGM.
• Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds during all shifts under supervision.
• Report to the ARM/RGM any employee relations, customer service, or health inspection issues that could impact restaurant operations.
• Assist in implementing staff training programs to enhance performance and support career development.
• Support and exemplify the "How We Win Together" principles at KFC, demonstrating leadership with Heart, Smart, and Courage.