SF3-ZA-S-2,SF3-ZA-S-2 / Administrator - Customer Services

BMW Group; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive company in Midrand seeks a Dealer Support Consultant to assist the dealer network and customer base. Key responsibilities include providing quotes, ensuring dealer payouts, and managing account-related queries. Ideal candidates should have a Matric and Diploma in Banking, alongside 1-2 years of relevant experience. Strong communication, negotiation, and numerical skills are essential for this role.

Qualifications

• 1-2 years in customer service or dealer-related roles.
• 1-2 years in retail finance environment.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide settlement and new business quotes.
• Ensure timely dealer payouts.
• Capture and verify new applications.

Skills

Communication skills

Negotiation skills

Attention to detail

Team player

Numerical skills

Education

Matric, Diploma in Banking or equivalent

Job description

Purpose

The Dealer Support Consultant is responsible for assisting the dealer network and current customer base, including both internal and external customers.

Key Accountabilities

• Provide settlement and new business quotes
• Ensure timely dealer payouts
• Capture and verify new applications
• Conduct dealer visits to address concerns and provide training
• Cancel and reverse contracts following policy and guidelines
• Index documents promptly for approvals and payouts
• Investigate and process bank allocations and conduct bank reconciliations
• Support dealer queries related to payouts, credit acceptance, and other issues
• Investigate and resolve account-related queries and complaints
• Assist F&I managers with training at BMW FS
• Act as helpdesk support for Dealer Point
• Review departmental processes to improve efficiency and drive innovation
• Administer contract and application transfers between dealers
• Handle EOT and balloon payment interactions with clients
• Cross-skill within BMW Group, including complaints handling in Aftersales
• Create web-based training materials for the dealer network
• Ensure compliance in credit transactions, including disclosure and explanation
• Present training sessions internally and externally, demonstrating strong presentation skills
• Work offsite as required
• Participate in system scoping and testing
• Make deal adjustments, such as changing due dates, structure, or payments
• Handle Natis requests and verify receipt of payments
• Assess and process moratoriums, banking detail changes, and update client information
• Manage exit letters, substitution of goods, and provide remittances and statement explanations
• Load beneficiaries, review contracts, and process additional finance options

Qualifications:

• Matric, Diploma in Banking or equivalent

Experience and Skills:

• 1-2 years in customer service or dealer-related roles
• 1-2 years in retail finance environment
• Ability to work under pressure and meet deadlines
• Excellent communication and negotiation skills
• Interpersonal skills, attention to detail, multitasking ability
• Numerical and analytical skills
• Team player with high service orientation and accountability