Services Technician (L2)

Applicable Limited; Rustenburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a leading company as a Skilled Services Technician, where you'll provide essential support and maintenance for IT systems. Engage with clients to ensure smooth operations while working within a globally diverse team. Your technical skills and client focus will contribute to success in this role.

Qualifications

• 2+ years experience in a similar IT environment.
• Experience in a desktop environment required.

Responsibilities

• Provide support and maintenance for IT systems.
• Engage with clients for software and hardware installation.
• Test and troubleshoot hardware failures.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem-solving

Client interaction

Adaptability

Active Directory knowledge

Education

High school diploma or equivalent

Relevant vendor and product certification

A+

N+

Microsoft Certification

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites.

This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+
• N+
• Microsoft Certification
• Experience working in a Desktop environment.
• 2+ years worked experience in a similar environment.

Required experience:

• Solid demonstrable related experience gained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today