Services Manager

Lesedi; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading EPC company seeks a Service Manager to lead their Services Division. You'll develop and implement service strategies to enhance client satisfaction while managing a team of technicians. This role offers the opportunity to shape service delivery and maintain strong client relationships in a growing industrial market.

Qualifications

• 5+ years in service management within industrial or technical environments.
• Proven leadership skills in service teams and client satisfaction.
• Strong knowledge of maintenance methodologies and industry standards.

Responsibilities

• Develop and grow Lesedi's Industrial Service Offering.
• Manage a team of service technicians and support staff.
• Implement strategies to enhance client satisfaction and retention.

Skills

Strategic planning

Client relationship management

Problem-solving

Team leadership

Performance reporting

Education

Technical degree or diploma in engineering or business management

Tools

ERP systems

CMMS

Job description

PURPOSE OF ROLE
Join our established EPC company's growing Services Division, developing and expanding Lesedi's essential technical, maintenance, and supply services for our valued industrial clients.

As Service Manager, you'll lead a team dedicated to maintaining excellent client relationships and delivering high-quality service solutions.

KEY PERFORMANCE AREAS

1. Develop and grow Lesedi's Industrial Service Offering to the market
2. Manage a team of service technicians and support staff
3. Create and implement service strategies to enhance client satisfaction and retention
4. Oversee service delivery, ensuring quality, timeliness, and standards compliance
5. Develop and maintain strong relationships with existing clients
6. Identify opportunities to expand service offerings at current client sites
7. Collaborate with EPC project teams for smooth project-to-service transitions
8. Analyze service performance data for continuous improvement
9. Manage service contracts, budgets, and resources
10. Implement and maintain service management systems and procedures

QUALIFICATIONS

• Technical degree or diploma in engineering, business management, or related field preferred
• Knowledge of industry standards and compliance

EXPERIENCE

• 5+ years in service management within industrial, engineering, or technical environments
• Proven leadership in service teams and client satisfaction
• Understanding of maintenance, supply chain, and service delivery
• Experience with service management systems and KPI tracking
• Excellent communication and relationship skills

COMPETENCIES

Knowledge

• Service operations, maintenance methodologies, and industry standards
• Contract management and SLAs
• Safety protocols and compliance
• Relevant software systems (ERP, CMMS)
• Financial management for service operations
• Industry-specific equipment and maintenance practices
• Current trends in maintenance technologies

Skills

• Strategic planning and service development
• Financial analysis and budgeting
• Team leadership and development
• Problem-solving and root cause analysis
• Client relationship management
• Project management
• Performance reporting
• Negotiation and conflict resolution
• Communication and time management

Behaviours

• Client-focused and results-oriented
• Collaborative leadership
• Adaptability and resilience
• Proactive problem-solving
• Accountability and integrity
• Continuous improvement mindset
• Emotional intelligence
• Strategic thinking with attention to detail

If you do not hear from us within 21 days of the closing date, please consider your application unsuccessful.