Services Coordinator

Kendrick Recruitment; Umhlanga Rocks; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Kendrick Recruitment seeks a dedicated Services Coordinator for a managed services provider in Ballito, KZN, focusing on logistical and operational challenges in ecologically significant areas. The ideal candidate will excel in coordination under pressure, possess a systems-thinking mindset, and contribute to mission-driven operations across diverse ecosystems.

Benefits

Comprehensive onboarding and training

Opportunities for career growth

Support mission-driven operations

Qualifications

• Skilled at sequencing and progression planning.
• Proficiency in communication tools and dashboards.
• Familiar with remote operational demands.

Responsibilities

• Coordinate and orchestrate service delivery.
• Support intelligence and situational awareness.
• Act as a consistent coordination point across teams.

Skills

Systems thinking

Real-time coordination

Clear communication

Technologically competent

Multilingual

Education

Experience in logistics or emergency response

Background in ecotourism, conservation, or health services

Tools

CRM systems

Incident dashboards

Communication tools like Slack

Job description

Salary : R20,000 – R30,000 (Negotiable DOE)

Live-Out Position

Kendrick Recruitment is seeking a dedicated and detail-oriented Services Coordinator to join a managed services provider operating across remote, ecologically significant, and logistically complex locations. This position is based in Ballito, KZN, and is ideal for someone with a systems-thinking mindset and a calm, clear approach to communication and coordination under pressure.

The successful candidate will form part of a central coordination team responsible for ensuring the timely and efficient delivery of services in the field. These services range across health and safety, logistics, travel, and incident response, often in remote and high-pressure settings.

Key Responsibilities :

Coordinate and Orchestrate :

Track all live incidents or service instances from alert to closure

Activate required capabilities and support personnel while managing interdependencies

Ensure seamless handovers, task confirmations, and service flow, including across borders

Support Intelligence and Situational Awareness :

Receive and verify incoming reports and field data

Conduct first-pass assessments for situational clarity

Maintain logs, dashboards, and briefings in collaboration with the Intelligence team

Share updates with stakeholders and responders

Maintain System Flow :

Identify and resolve friction points such as delays or unclear roles

Monitor progress against service milestones, escalating issues when necessary

Ensure formal service closure and support follow-up debriefs

Coordinate overlapping or concurrent services

Support Real-Time Communication :

Act as the consistent coordination point for internal teams, service providers, and clients

Deliver clear updates and summaries throughout the service lifecycle

Keep communication aligned across disciplines and time zones

This Role Includes :

Working within structured service workflows and protocols

Participating in cross-service coordination from medical to logistical to emergency events

Contributing to service reviews, learning processes, and system improvements

Not Required But Closely Involved With :

Clinical, legal, or operational decision-making

Data analysis or deep metrics interpretation

Supervising field teams

Ideal Candidate Profile :

Systems thinker with the ability to see and manage moving parts under pressure

Skilled at sequencing, progression planning, and real-time coordination

Clear, calm communicator across cultures and emergency contexts

Technologically competent with dashboards, shared tools, and trackers

Familiar with operational demands in camps, reserves, or remote areas

Background in ecotourism, conservation, logistics, emergency response, or health services

Knowledge of protected areas in Southern or East Africa

Experience in dispatch, control rooms, or incident coordination

Proficiency in communication tools such as Slack, CRM systems, and incident dashboards

Multilingual ability, particularly regional African languages

What’s Offered :

A role within the central coordination team at a real-time operations centre in Ballito, KZN

Comprehensive onboarding and training in systems and service protocols

The opportunity to support mission-driven operations in some of the world’s most remote and valuable ecosystems

Career growth opportunities into senior coordination or logistics design roles

This is a meaningful position for someone eager to support impactful work in challenging, high-stakes environments. If you have the organisational precision and steady mindset needed for fast-moving field coordination, we encourage you to apply.

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