Services Centre Call Advisor(s)

Choice Housing is one of the largest independent housing associations in Northern Ireland. We work hard for our customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Our work creates sustainable, thriving neighbourhoods.

Services Centre Call Advisor(s)

Full-time role available

Hybrid working

Salary: £24,242- £26,739pa

Yearly Salary Increments applicable

Job Reference: SCA/9925/0425

The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.

Our employees have access to a range of benefits:-

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
• 6% employer pension contribution,
• Hybrid working opportunities for relevant roles,
• Death in service payment x3 annual salary,
• 6 months’ paid maternity leave and 2 weeks paid paternity leave
• Bereavement leave,
• Dedicated Health and Wellbeing champions/Mental Health First Aiders,
• Learning and Development opportunities,
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.
  
  

Further information including the job description, personal specification and further benefits can be found on the link on Choice Housing Job Portal.

Completed application forms should be returned by 5pm on Thursday 24th April 2025

Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.

Please note, the Association reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

“Choice Housing Ireland Limited is an Equal Opportunities Employer”

• Leslie Morrell House 37-41 May Street Belfast BT1 4DN
• 03001112211
• enquiries@choice-housing.org
• www.choice-housing.org