Services Architect

Dimension Data; Durban; On-site; ZAR 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled professional to lead the design of complex managed service solutions. This role involves integrating technology and service design across multiple domains while ensuring that client needs are met through innovative service delivery models. You will leverage your extensive experience in consulting and IT to drive transformation and enhance client engagement. If you're passionate about service management and have a track record of success in a multi-national technology environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• 5+ years in consulting and IT roles within large technology services.
• Expertise in Managed Service design and implementation.

Responsibilities

• Design complex managed service solutions to meet client requirements.
• Lead service design and delivery models for client engagements.

Skills

Enterprise Architecture

Managed Services

Service Management

Consulting

Process Improvements

Education

Bachelor's Degree

Post-Graduate Degree

Tools

ITIL

Scaled Agile

Job description

Provides IT Service Management and technical expertise through assessment, design, sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications / solutions.

May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and / or product demo for client. May provide software development and consultation to prospective users and / or product capability assessment and validation. Ensures that the product application / solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Requirements

• Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography.
• Design the Service Delivery for delivery units and apply to new and updated service offers, including service delivery improvements and optimisations for the delivery units.
• Lead the large complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping.
• Work to aggregate client and multi domain (factories, tech & geo) in mostly the infrastructure MS services with core skill in Service Management and delivery modelling.
• Focus on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling).
• Drive design of the Managed Service offering, interfacing with the platform delivery team.
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability.
• Managed services catalogue, operational and platform delivered portfolio subject matter expert. Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.
• Contribute to the knowledge base of NTT’s development and services by sharing best practices with internal teams and clients.
• Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.
• Lead design authority for resource, transitional, delivery models and deliverables.
• Centralise all service cost model inputs into commercial led.
• Lead the integration of services, process, applications, data, technology through a Managed Service design across multiple domains, delivery units or geography.
• Coach / mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.
• Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
• Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business, people, process, technology).
• Review the client's services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements.
• Map the client's needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs).
• Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile DevOps approach in the contract.
• Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement.
• Drive validation processes by obtaining sign-off from technical, service and financial profiles.
• Understand and influence client operating models.

Knowledge, skills and attributes:

• Have a broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies.
• Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology).
• Have a domain level of knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.
• Expert in core Managed Service Portfolio offer artifacts, techniques, demos, tools and deliverables Ability to develop a service transformation architecture to deliver the transformation business, investments, activities, deliverables, schedules and risks across all service delivery.

Academic qualifications and certifications:

• Tertiary level – bachelor’s with 5 years’ experience; or post-graduate degree with at least 3 years’ experience in a consulting capacity.
• Certification and working knowledge of ITIL, Service Management and Integration.
• Scaled Agile certification.

Experience required:

• At least 5 years' experience in a consulting and IT role within a large scale (preferably multi-national) technology services environment.
• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Proven experience in designing and implementing new delivery models in a significant globally federated delivery organisation.
• A good understanding of the vast range of IT Service Management and operations Significant skills in a wide variety of IT Services, Applications, Networking, Datacentre Communications (including Contact Centre), Security, End-User Computing and Digital Business Solutions.
• Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
• Proven experience in integrating the solution for the project with the business domain.
• Thorough experience in relevant services and products and understanding of industry best practices.
• Proven sales and client engagement experience.