ServiceNow Technical Architect - Johannesburg or Cape Town

Linking Humans; Cape Town; Hybrid; ZAR 400,000 - 500,000; Full time

Job summary

A leading ServiceNow Partner is looking for a skilled ServiceNow Technical Architect to join their team in Cape Town. The role involves designing and delivering innovative ServiceNow solutions, leading technical teams, and ensuring successful project outcomes. With a hybrid working model and opportunities for growth, this position is ideal for an experienced professional ready to elevate their career.

Benefits

Competitive monthly salary

Performance-based bonuses

Flexible hybrid working model

Career development opportunities

Ongoing training and certification support

Qualifications

• Minimum 5 years of hands-on ServiceNow experience.
• Proven track record as a Technical Architect in enterprise settings.
• Strong expertise in ITSM, ITOM, HRSD, CSM, or SecOps modules.

Responsibilities

• Lead end-to-end technical design of ServiceNow implementations.
• Translate complex business requirements into scalable solutions.
• Provide technical leadership and mentorship to teams.

Skills

ServiceNow experience

Technical leadership

Client-facing skills

JavaScript

REST/SOAP APIs

Education

ServiceNow certifications (CTA, CAD, CIS)

Job description

ServiceNow Technical Architect - Johannesburg or Cape Town

About the Role

We are working with a leading ServiceNow Partner who is seeking a skilled and experienced ServiceNow Technical Architect to join their high-performing team.

This role is based in either Johannesburg or Cape Town, offering a hybrid working model and the opportunity to work on large-scale enterprise projects across a wide range of industries.

As a Technical Architect, you will play a key role in designing, leading, and delivering ServiceNow solutions that align with clients business objectives.

This is a senior-level role, ideal for someone who thrives in a fast-paced, client-focused environment.

Key Responsibilities

- Lead the end-to-end technical design and architecture of ServiceNow implementations
- Translate complex business requirements into robust, scalable technical solutions
- Work closely with consultants, developers, and project managers to ensure successful delivery
- Define integration strategies and interface with external systems and data sources
- Provide technical leadership and mentorship to development teams
- Stay up to date with platform capabilities and promote continuous innovation

Requirements

- Minimum of 5 years of hands-on ServiceNow experience
- Proven experience as a Technical Architect in enterprise environments
- Strong expertise in at least two of the following modules: ITSM, ITOM, HRSD, CSM, SecOps
- Proficient in JavaScript, Glide, and ServiceNow APIs (REST/SOAP)
- Strong client-facing and stakeholder engagement skills
- ServiceNow certifications preferred (CTA, CAD, CIS)

Desirable Skills

- Experience with enterprise or public sector clients
- Knowledge of Agile, DevOps, or CI/CD frameworks
- Leadership or mentoring experience in technical teams

Whats on Offer

- Competitive monthly salary and performance-based bonuses
- Hybrid working model with flexibility to suit your lifestyle
- Career development within a top-tier ServiceNow partner
- Ongoing training and certification support
- A collaborative team culture with opportunities to lead and grow

If you're an experienced ServiceNow Technical Architect ready to take the next step in your career, wed love to hear from you.
Apply now or contact us for a confidential conversation.