ServiceNow Technical Architect (CPT)

Datafin; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading investment management firm seeks a ServiceNow Technical Architect to spearhead the implementation and optimization of ServiceNow modules. The ideal candidate will bring at least 5 years of ServiceNow consulting experience, lead projects, and ensure high standards in solution design. The role offers the chance to work on complex integrations and to enhance client outcomes through effective technical leadership.

Qualifications

• 5+ years experience in ServiceNow consulting.
• Expertise in ITSM Pro, ITOM, HRSD, APM, and SPM.
• Knowledge of JavaScript, REST/SOAP APIs, and ServiceNow integration.

Responsibilities

• Architect and lead ServiceNow implementations.
• Collaborate with stakeholders and provide technical mentorship.
• Resolve complex issues while improving technical solutions.

Skills

ServiceNow

Technical

Architect

Education

Certified Implementation Specialist (CIS)

Certified Application Developer (CAD)

Certified System Administrator (CSA)

Job description

ENVIRONMENT:

A forward-thinking Investment Management Firm seeks a highly skilled ServiceNow Technical Architect to take the lead on the implementation and optimisation of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. You will guide technical engagements - ensuring the highest standards of solution design and delivery, while driving positive outcomes for clients. Applicants will require a minimum of 5 years of experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM including extensive experience in designing scalable ServiceNow architectures and complex system integrations. You also need to be skilled in resolving technical challenges while minimizing impact to end users & be familiar with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

DUTIES:

• Architect and lead ServiceNow implementations.
• Stakeholder Collaboration.
• Solution Architecture.
• Customization and Development Leadership.
• Project Oversight.
• Technical Mentorship and Team Leadership.
• Complex Problem Resolution.
• Continuous Improvement.

REQUIREMENTS:

• At least 5 years of experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
• Demonstrated success in leading enterprise-level ServiceNow implementations, balancing technical precision with business strategy.
• In-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies.
• Extensive experience in designing scalable ServiceNow architectures and complex system integrations.
• Familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

Beneficial to have –

• Holding certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA).

ATTRIBUTES:

• Strong client-facing skills, adept at communicating technical concepts to both technical teams and executive stakeholders.
• Skilled in resolving technical challenges while minimizing impact to end users.
• Proven ability to mentor and guide technical teams, fostering collaboration and knowledge sharing.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

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Desired Skills:

• ServiceNow
• Technical
• Architect