ServiceNow Process Consultant - Johannesburg or Cape Town

Linking Humans; Johannesburg; Hybrid; ZAR 500,000 - 800,000; Full time

Job summary

A prominent consulting firm is seeking a skilled ServiceNow Process Consultant to join its Johannesburg team. This role entails analyzing client business processes, designing ServiceNow solutions, and ensuring high-quality delivery. Ideal candidates will have robust ServiceNow knowledge, proven experience, and certification in relevant areas. A competitive salary, flexible working environment, and opportunities for career growth await those who apply.

Benefits

Flexible working environment

Career development opportunities

Access to training and certifications

Qualifications

• Proven experience as a ServiceNow Process Consultant or Functional Consultant.
• Strong knowledge of ITSM, ITIL, and ServiceNow modules.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Analyse and assess client business processes to identify areas for improvement.
• Design and implement ServiceNow solutions aligned to ITIL and best practices.
• Facilitate workshops and training sessions with client stakeholders.

Skills

Business Analysis

ITIL Knowledge

Stakeholder Engagement

Process Improvement

Education

Certification in ServiceNow or ITIL

Job description

ServiceNow Process Consultant - Johannesburg or Cape Town

About the Role
Linking Humans is partnering with a leading ServiceNow partner that is seeking a talented and experienced ServiceNow Process Consultant to join their dynamic team.

This is a fantastic opportunity for a professional with strong process expertise and hands-on ServiceNow knowledge to contribute to impactful digital transformation projects across various industries.
Responsibilities

- Analyse and assess client business processes to identify areas for improvement
- Design and implement ServiceNow solutions aligned to ITIL and best practices
- Work closely with technical teams and stakeholders to translate business requirements into functional specifications
- Facilitate workshops and training sessions with client stakeholders
- Support process definition, documentation, and continuous improvement initiatives
- Ensure quality delivery of ServiceNow solutions and maintain high levels of customer satisfaction

Requirements

- Proven experience as a ServiceNow Process Consultant or Functional Consultant
- Strong knowledge of ITSM, ITIL, and other ServiceNow modules such as HRSD, CSM, or ITOM
- Ability to lead workshops, conduct business analysis, and drive process alignment
- Excellent communication and stakeholder engagement skills
- Certification in ServiceNow and/or ITIL is highly desirable
- Must be based in South Africa and eligible to work without sponsorship

Why Apply

- Join a high-performing team working on global ServiceNow projects
- Flexible working environment with a mix of remote and client site engagement
- Competitive salary and benefits package
- Career development opportunities with access to training and certifications

Apply Now
If you are a driven ServiceNow professional based in South Africa and looking for your next challenge, we want to hear from you.

Apply via Linking Humans today and take the next step in your ServiceNow career.