ServiceNow Process Architect / Consultant

Linking Humans; Johannesburg; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

A forward-thinking technology firm in Johannesburg is seeking a talented ServiceNow Process Architect/Consultant. You will design and improve business processes leveraging the ServiceNow platform. Ideal candidates should have over four years of experience in ServiceNow, a background in process design, and relevant certifications. This role involves engaging with clients and delivering high-quality service management solutions.

Qualifications

• 4+ years’ experience working with ServiceNow and IT Service Management frameworks.
• Proven background in process design, configuration, and consulting.
• Experience across multiple ServiceNow modules (at least three).

Responsibilities

• Act as a trusted advisor and subject matter expert across ServiceNow modules.
• Guide clients on modern service management practices.
• Capture requirements and translate them into functional designs.

Skills

ServiceNow modules expertise

Process design

Communication skills

Agile project delivery

Education

ServiceNow CSA certification

ITIL 4 Foundation certification

Certified Implementation Specialist (CIS)

Job description

We are looking for a talented ServiceNow Process Architect / Consultant to join our growing team in Johannesburg. This role will suit someone who thrives on designing smart business processes, enabling digital transformation, and helping organisations unlock maximum value from the ServiceNow platform.

What You’ll Be Doing

• Act as a trusted advisor and subject matter expert across ServiceNow modules including ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, and ITAM.
• Guide clients on modern service management practices aligned to ITIL 4.
• Engage with stakeholders to capture and translate requirements into functional designs and solution blueprints.
• Shape and document new workflows and processes that improve efficiency, customer experience, and business outcomes.
• Partner with technical teams to ensure designs are built, configured, and delivered to spec.
• Prepare test scripts, support UAT, and act as the key point of contact for process-related queries.
• Deliver stakeholder training and ensure smooth adoption of new processes.
• Contribute to continuous improvement initiatives and knowledge sharing within the team.
• Build strong client relationships by consistently delivering high-quality outcomes.

What We’re Looking For

• 4+ years’ experience working with ServiceNow and IT Service Management frameworks.
• Proven background in process design, configuration, and consulting.
• Experience across multiple ServiceNow modules (at least three of: ITSM, ITOM, CSM, HRSD, ITBM, FSM, ITAM, GRC).
• ServiceNow CSA (Certified System Administrator) required.
• At least three Certified Implementation Specialist (CIS) certifications.
• ITIL 4 Foundation certification.
• Strong communication skills with the ability to engage at all levels of a business.
• Track record of mentoring, problem-solving, and delivering projects in Agile environments.