ServiceNow Developer

Deloitte Africa; Midrand; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in digital transformation is seeking a Senior Consultant in Service Management to provide innovative solutions for clients. This role involves technical delivery, relationship building, and supporting the creation of digital offerings. Candidates should have extensive experience in ITSM projects and ServiceNow certifications.

Qualifications

• 5+ years of experience in ITSM projects involving ServiceNow solutions.
• Experience delivering complex programs and projects on time and within budget.
• Familiarity with ITIL and Service Management practices.

Responsibilities

• Provide solutions to help clients envision and operate a modern enterprise.
• Deliver high-quality solutions and troubleshoot client queries.
• Support implementation programs for complex, enterprise-scale solutions.

Skills

Communication

Problem Solving

Relationship Building

Mentorship

Education

ServiceNow Certifications

Job description

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens through which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders while creating a lasting impact.

Harnessing the talent of 450,000+ people across more than 150 countries and territories, our size and scale position us uniquely to help change the world for the better—by integrating the services we provide, the societal investments we make, and the collaborations we foster through our ecosystems.

About the Division

Combining one of the most recognized names in digital transformation with innovative, cloud-based service management results in solutions that empower people. Deloitte and ServiceNow help clients simplify work across their entire business, creating faster, easier, more enjoyable employee and customer experiences that prioritize people.

Reimagine the Flow of Work - Deloitte and ServiceNow acknowledge the shift towards cloud-based service models that modernize workflows. We understand the need for improved processes and better ways for employees and customers to interact and engage—making daily work easier. Together, we are reimagining the flow of work and setting new standards for employee and customer expectations. Our solutions aim to enhance service management capabilities, leading to exceptional experiences.

Job Description

• As a Senior Consultant, you will be a subject matter expert in our Service Management practice, providing forward-thinking, pragmatic, and sustainable solutions to help our clients envision, deliver, and operate a modern enterprise.
• Your responsibilities include technical delivery across client projects within our ServiceNow portfolio, detailed technical specifications mapping, and delivering high-quality solutions.
• You will troubleshoot and provide solutions to client queries.
• Supporting the creation of innovative digital offerings as comprehensive enterprise solutions is key.
• This role involves some initial sales activities, such as developing client proposals, RFPs, contracts, creating market insights, and building relationships both internally and externally.
• Expect each day to be dynamic, collaborative, and engaging as you contribute to our team and advise clients on improving their workflows.
• You will support implementation programs for complex, enterprise-scale solutions, coaching team members and guiding clients.
• Working alongside Senior Managers, Managers, and Partners, you will be part of our expanding ServiceNow business as a delivery leader.

Qualifications

• Experience delivering complex programs and projects on time, within budget, and with high quality.
• Ability to build strong relationships internally and externally to drive sales, ensure quality, and achieve results.
• 5+ years of experience in ITSM projects involving ServiceNow solutions.
• Completed ServiceNow certifications.
• Familiarity with ITIL and Service Management practices.

Specialized Capabilities

• Functional Domain Expertise - Ability to leverage extensive ServiceNow ITSM expertise to support clients’ strategic goals.
• Technology as a Business Enabler - Ability to demonstrate how technology supports business needs and to build supporting business cases.

Additional Information

Key Competencies:

Behavioral Competencies

• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Mentorship and coaching abilities with a desire to develop oneself and others.
• Client-focused approach to delivery.
• Adaptability to manage change and ambiguity effectively.
• Focus on quality and risk management.
• Strong problem-solving skills.

At Deloitte, we promote a workplace where everyone can be themselves and thrive—across all countries and daily activities. We are committed to fairness and respect, including reasonable accommodations for persons with disabilities. We leverage our diverse workforce to foster an inclusive environment across the African continent.

Note: The listed tasks and responsibilities are not exhaustive. Deloitte may assign additional duties reasonably within the role based on operational needs.

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