ServiceNow Architect - Cape Town or Johannesburg

Linking Humans; Johannesburg, Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading ServiceNow Partner is looking for an experienced ServiceNow Architect to join their growing team in South Africa. This role involves architecting large-scale ServiceNow implementations for major enterprise clients across sectors like banking and energy. The ideal candidate will have strong experience and certifications in ServiceNow, excellent communication skills, and a collaborative mindset. Opportunities for career progression into Lead Architect roles are available.

Benefits

Career progression into Lead Architect / Practice Lead roles

Supportive and agile team environment

Qualifications

• 5+ years' experience in ServiceNow, including 2 years as Architect or Lead Consultant.
• Strong knowledge of CMDB, Discovery, and integrations.
• Experience across multiple ServiceNow modules.

Responsibilities

• Architect and design end-to-end ServiceNow solutions.
• Provide technical leadership and mentorship to development teams.
• Oversee integrations and ensure best-practice implementations.

Skills

CMDB

Discovery

ITSM

ITOM

SecOps

HRSD

CSM

IRM

Stakeholder engagement

Communication

Education

ServiceNow certifications (CSA, CIS, ITOM, etc.)

Job description

A leading ServiceNow Partner is hiring an experienced ServiceNow Architect to join their growing South African team. Based in Cape Town or Johannesburg, this role offers the opportunity to architect and lead large-scale ServiceNow implementations for major enterprise clients across banking, energy, telecoms, and public sector.

Responsibilities :

• Architect and design end-to-end ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM)
• Own technical governance and ensure scalable, supportable, best-practice implementations
• Oversee integrations, CMDB design, Discovery, and Service Mapping
• Collaborate with internal teams, clients, and senior stakeholders to align platform architecture with business needs
• Provide technical leadership, mentorship, and guidance to development teams
• Stay current with ServiceNow’s roadmap and drive innovation through new features and modules

Requirements :

• 5+ years' experience in ServiceNow with at least 2 years in a dedicated Architect or Lead Consultant role
• Proven track record in delivering large-scale enterprise implementations
• Strong knowledge of CMDB, Discovery, and integrations
• Hands-on experience across at least two of the following : ITSM, ITOM, SecOps, HRSD, CSM, IRM
• ServiceNow certifications preferred (CSA, CIS, ITOM, etc.)
• Excellent communication skills and stakeholder engagement ability
• Must be based in, or willing to relocate to, Cape Town or Johannesburg
• South African work authorisation required

What’s on Offer :

• Monthly salary : ZAR 83,000 – 133,000 / month (CTC, tax-inclusive)
• Hybrid working model (2–3 days on-site)
• Career progression into Lead Architect / Practice Lead roles
• Work with some of the largest ServiceNow clients in the region
• Supportive and agile team within a top-tier partner environment

Start Date : Flexible / ASAP

Location : Cape Town or Johannesburg (hybrid)

If you're a skilled ServiceNow Architect looking for your next high-impact opportunity in South Africa, we’d love to hear from you. Apply now or reach out for a confidential conversation.

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Architect Cape Town • Cape Town or Johannesburg, South Africa