Service/Workshop Manager

Avocet Scales and Labels; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in the weighing and labeling solutions sector seeks a Workshop Manager for its Cape Town branch. The role involves overseeing a team, ensuring efficient service delivery, and managing technical support functions. The successful candidate will have a strong technical background, excellent communication skills, and a proven track record in management. Candidates should hold a Bachelor's degree in engineering or a related field and possess 3-5 years of staff management experience.

Qualifications

• 3-5 years experience in managing staff.
• South African citizens with a driver’s license required.
• Previous experience in a similar role is a plus.

Responsibilities

• Schedule daily routes for technicians for repairs and deliveries.
• Provide support for installations and maintenance of weighing equipment.
• Ensure technicians have correct tools and manage service level agreements.

Skills

Service delivery driven

Customer Service

Equipment Repair

Troubleshooting

Sales skills

Managerial skills

Communication skills

Project Management

Problem-solving

Technical knowledge

Education

Bachelor's degree in engineering or related field

Tools

Microsoft Office 365

SLP Software

Syspro

Various POS software

Job description

Company Description

Avocet Scales and Labels, founded in 2001, is a national company with its label production plant and head office based in Johannesburg. We have a footprint of 11 branches across South Africa providing retail and industrial solutions from weighing scales to label printers, consumable wrapping film, and a wide range of Thermal/Polyprop labels delivering excellent customer service and innovative solutions to transform businesses in the retail, wholesale and manufacturing sector.

Job Specification

The successful candidate will report to the Branch Manager

Employment Equity: EE and Non-EE welcome

Job Title: Workshop Manager

Start Date: 01/07/2025 or soonest

Location: Cape Town Branch - 16 Pisces Crescent, Brackenfell, Cape Town, 7560

Requirements: Own Vehicle Essential

Contract Duration: Permanent

Type: Full Time - Essential

Salary and Remuneration package: Market related

Number of reports: 2 Number of persons in department: 9

Application closing date: 15/06/2025

Duties and Responsibilities

· Comply with the law, the company’s policies and procedures.

· Willing to work overtime from time to time.

· Schedule daily routes for the individual technicians within their predetermined area, for repairs, deliveries, or any service-related call outs.

· Provide support and guidance for technicians on installations, maintenance, and on basic weighing equipment.

· Install /assist with installing software for new stores.

· Provide / delegate the provision of online support to customer and / or technicians.

· Maintain a monthly tools checklist finished and filed by the first Friday of each month. (Laptops, cell phone and stock holding as well)

· Ensure all technicians are equipped with the correct tools, to perform their given jobs. · Ensure new tools are ordered timeously and correctly allocated so that the service technician can perform his/her duties

· Assist with setup and Installation of all wrappers and wrapping equipment.

· Oversee all quotes on repairs and service work for all wrapping equipment.

· Maintaining a set GP% on Spares used for service work.

· Assist Helpdesk to ensure technicians are attending to customer incidents.

· Ensure that site visit reports, job cards and verifications are completed for each store to ensure we meet SLA’s

Requirements

·South African Citizens

·Driver’s license

·Qualifications / Experience

Bachelor's degree in engineering or related field preferred, 3-5 Years experience in managing staff.

• Service delivery driven, Customer Service, Equipment Repair, and Troubleshooting skills
• Proven track record, Knowledge and experience in retail scales and weights and measures
• Technical skills Microsoft Office 365, Experience in Online/Dial-in support and telephone assistance. SLP Software, Syspro and Various POS software.
• Sales and Managerial Skills Customer Relation and Goal orientated, Good problem solving skills; Good
• Communication Skills; Characteristics including Confidence, Honesty, Integrity and Enthusiasm
• Experience in Service Level Agreement (SLA) management Project Management and Leadership abilities
• Excellent Communication and Problem-Solving skills
• Technical knowledge in scales, printers, and labelling equipment
• Ability to work independently and collaboratively
• Previous experience in a similar role is a plus