Service Technician L1

Dimension Data; Centurion; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Dimension Data is seeking a dedicated Service Technician L1 to join its team in Centurion. The role involves maintaining and repairing IT infrastructure while providing technical support and ensuring client satisfaction. Candidates should possess an IT degree or diploma, relevant certifications, and experience in a similar role, along with strong communication skills and attention to detail.

Benefits

Medical Aid / Medical Insurance

Group Life Cover

Funeral Benefit

Minimum 18 days annual leave

Qualifications

• At least 2 years of experience in an IT related role.
• One year of recent experience in a technical support role.
• Possess a valid driver's license.

Responsibilities

• Maintain and repair IT infrastructure.
• Provide technical support and troubleshoot issues.
• Engage with clients for hardware and software installations.

Skills

Technical support

Troubleshooting

Attention to detail

Communication

Education

IT Degree or Diploma

Relevant vendor and product certification

Tools

A+

N+

MCSE

Job description

Are you sick of the same old job? Are you looking to join a team where hard work and commitment are valued above all else? We believe this Service Technician L1 role was made for you! Please apply for this Service Technician L1 role.

As a Service Technician, you'll be responsible for maintaining and repairing our IT infrastructure. You will provide technical support to customers as well as troubleshoot issues on a daily basis. You should have at least 2 years of experience in an IT related role with an interest in Microsoft technologies such as Windows Server, Active Directory, Exchange or SQL. A high level of written and verbal communication skills are required along with strong attention to detail and the ability to work under pressure in fast-paced environments.

Requirements

• Provide support when problems arise and maintain a log and / or list of all the required repairs
• Carry out routine server and network maintenance tasks
• Setup and maintain backup systems for desktops and file servers
• Engage with clients and assist with software and hardware installation and break / fix function at lower levels of complexity
• Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
• Test installations and assist with fixing performance issues of installed software, escalating problems where applicable Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

Qualifications

• IT Degree or Diploma
• Relevant vendor and product certification together with the required vocational training completed
• A+, N+, MCSE,
• Must have one year of related experience in the field of service technology
• At least one year of recent experience in a technical support role
• Must possess a valid driver's license with the ability to use a personal vehicle for work purposes and clean driving history.

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.