Service Technician - In-house Repairs and Remote Service Desk mfd 19033

Although Bizerba has not invented the weight we have definitely paved the way for modern weighing technology.

Since 1866 our name like no other has stood for efficient weighing, slicing, and labeling solutions.

Today we operate in 120 countries with approximately 4,500 employees.

Get started now with Bizerba!

For our location in Johannesburg (Lanseria) we are looking for a

Service Technician Inhouse Repairs and Remote Service Desk (m / f / d)

Reference code : 19033

Responsibilities:

• Provide first level technical assistance to clients
• Prequalify a problem and escalate it to 2nd level support if necessary
• Perform technical error analysis and corrective action via remote access or phone
• Carry out installations and upgrades of software via remote access
• Use augmented reality (AR) technology where applicable
• Create service reports and record service assignments in the ticketing system
• Provide remote assistance for onsite Service Technicians with device installation, commissioning, and technical queries
• Provide technical support for Key Account clients as required
• Provide onsite repairs, installations, offsite troubleshooting, and support
• Provide preventative maintenance and repair of equipment (food processing, retail & industrial scales, weigh price labeling, and inspection systems as required)
• Be responsible for the spare parts inventory in the service department
• Proactively sell our service products and services

Minimum Requirements:

• Associated degree or equivalent training as a Communications Technician or IT specialist in the fields of Electronics / Electrical Engineering
• Experience as a Technical Customer Service Agent
• Experience in repair and installation of PC-based devices or processor-controlled equipment, particularly weigh price labeling, inspection systems, and industrial scales
• Strong knowledge of operating systems and network technology
• Sound knowledge of electronics and basic knowledge of mechanics
• Capable of reading wiring diagrams, schematics, and spare part breakdowns
• Familiar with TCP / IP based connections and other system bus protocols
• Confident appearance, ability to work under pressure, initiative, and organizational skills
• Reliability and professional dealings with customers
• Eager for continuous further training and education after comprehensive onboarding
• Customer-focused and self-motivated
• Good analytical skills for troubleshooting and diagnostics
• NRCS verification officer / repairer (nice to have)

Your Application:

We are looking forward to receiving your application.

Contact Person:

Alethea Botes

Required Experience:

Key Skills:

Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting