Service Technician – Electric Motors & Drives

Job Description

This position provides technical support for the Electric Motors and Drives departments, including repairs, warranties, and maintaining QA systems.

Core Duties and Responsibilities

1. Technical Support: Provide 24-hour support via phone and on-site for customers and sales staff, including problem evaluation and schematic diagram analysis.
2. Drive Setup and Support: Set up and test drives in panels, attend to breakdowns or commissioning on site, potentially involving travel and overnight stays.
3. Repairs and Warranties: Analyze faulty motors and drives, report and document repairs, prepare warranty claims, and keep warranty records.
4. Administration: Manage job cards, goods received notes, update GRN schedules, process job cards, work in progress, and delivery notes, and ensure accurate customer quotations and invoicing in Syspro.
5. Technical Documentation: Create and maintain master technical files for each product and ensure sufficient spare parts stock.

Qualifications

• Recognized qualification (Electrician or Technician with N3 National Diploma in Heavy or Light Current Electrical Engineering).
• Minimum 3 years' experience in electric motor and drives service and repairs.
• Computer literacy with Windows, MS Word, Excel, PowerPoint, and Outlook.

Special Requirements

• Valid Code 8 Driver's License.
• Proficiency in English and Afrikaans.
• Ability to meet deadlines, communicate effectively, and make independent decisions.
• Customer service orientation and willingness to travel extensively, including overnight stays.
• Hardworking, resourceful, and a good team player.

Working Conditions

• Occasional out-of-town travel and work beyond regular hours.
• Participation in ongoing education to stay current in the profession.
• Ability to work independently with limited supervision.