Service Technician - Cooling

Schneider Electric; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global energy management company is seeking a Service Technician to provide professional services and technical support to customers. The role involves performing maintenance and repairs on HVAC systems, educating customers, and managing projects. Candidates must have a technical qualification in Mechanical or Refrigeration and 3-5 years of relevant experience. A strong emphasis on customer service and troubleshooting is essential. Join a supportive culture that values collaboration and career development.

Benefits

Career Development

Continuous Learning

Supportive Culture

Flexible working arrangements

Qualifications

• 3-5 years of experience in field services.
• Experience with Precision Air Conditioners is preferred.
• Experience in training and evaluating service partners is a plus.

Responsibilities

• Perform start-up, preventive maintenance, and corrective maintenance on company equipment.
• Educate customers on basic operation of their equipment.
• Document site visits and technical issues.

Skills

Customer service skills

Mechanical knowledge

Electrical knowledge

HVAC systems familiarity

Troubleshooting skills

Project management

Documentation skills

Education

Technical qualification in Mechanical or Refrigeration

Job description

Job Description

Schneider’sService Technician play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer-focused & passionate about the work they do.They are the future of Schneider Electric! Is this you?Responsible for providing professional services for the company’s customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on the company’s complete range of Air Conditioning units.

What will you do?

• Perform start-up/commissioning, preventive maintenance and corrective/unscheduled maintenance on all company equipment.
• Training and certification of Service Partners.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform advanced and custom audits of customer's site, working with sales to complete availability Assessments.
• Perform consulting services at customer site and telephonically.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of company equipment to the designated disposal/repair location.
• Educate customers on basic operation of their equipment. Inform customers of issues which they may experience with their equipment in a way which is beneficial to the customer as well as the company.
• Evaluate the technical and professional performance of Service Partners.
• Comply with all safety policies, practices and procedures.
• Perform other duties as assigned

What skills and capabilities will make you successful?

• A high level of customer service skills is required as well as the ability to perform troubleshooting.
• Mechanical and Refrigeration Knowledge: Strong understanding of mechanical/refrigeration components and principles.
• Electrical Knowledge: Good technical knowledge of electricity and HVAC controllers.
• HVAC Systems: Familiarity with HVAC systems, including test and measurement equipment.
• Troubleshooting: Ability to diagnose and resolve technical issues effectively.
• Project Management: Experience handling multiple projects simultaneously.
• Customer Service: High level of customer service and communication skills.
• Documentation: Ability to document site visits and technical issues clearly.Safety Compliance: Adherence to safety policies and procedures.

What's in it for you?

• Career Development- Access to tailored learning programs, mentorship opportunities, and a clear path for progression within a global organization.
• Continuous Learning - Upskill through hands-on experience, internal training platforms, and exposure to cutting-edge tools and technologies.
• Global Exposure - Collaborate with diverse teams across regions, gaining insights into international best practices and expanding your professional network.
• Meaningful Work - Be part of projects that make a real impact — from shaping talent strategies to enhancing employee experiences.
• Supportive Culture - Work in an environment that values respect, inclusion, and collaboration, where your voice is heard and your contributions are celebrated.
• Perks & Benefits - Competitive compensation, flexible working arrangements, wellness programs, and more — because your well-being matters.

Who will you report to?

• The role reports to the E&P Workshop & Secure Power Manager.
• Internal Service Team: Collaborating on installations, maintenance, and troubleshooting.
• Third-Party Contractors and Service Partners: Coordinating and sometimes training or evaluating their performance.
• Sales Partners and Technical Support: Especially when resolving escalated issues or conducting site audits.
• Customers: Providing on-site and remote support, training, and consultation.

What qualifications will make you successful for this role?

• A technical qualification in Mechanical or Refrigeration.
• 3–5 years of experience in a related field.
• Prior experience in field services is essential.
• Experience with Precision Air Conditioners is preferred.
• Experience in training and evaluating service partners is a plus.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.