Service Technician

Smiths Group; Durban; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading company in Durban is seeking a dedicated Service Technician to ensure high service levels and efficient operations. The role involves picking, packing, receiving goods, and maintaining quality standards. Candidates should possess strong problem-solving skills and SAP experience. Join us for a rewarding career with competitive benefits.

Qualifications

• Experience with SAP is essential.
• Red Seal Certification required.

Responsibilities

• Ensure items are picked correctly and timeously.
• Assist with deliveries and ensure paperwork is signed.
• Maintain quality approvals and assist with stock counts.

Skills

Creative problemsolving skills

Excellent planning

Time management skills

Results driven

Ability to work independently

Team player

Education

Red Seal Certification

Tools

SAP Experience

Job description

To ensure that the department gives the highest level of service possible to our customers to achieve maximum delivery performance.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

Picking :

• Ensure that all items requested on the Picking List and Service Orders picked correctly and timeously paperwork is then signed and all items issued out on SAP.
• All service orders to be taken to the assembly / service area.
• All breakdown orders are actioned immediately and closed within the stores area so as to ensure they are ready for collection as requested by the customer.
• Close off all orders on the system as well as invoicing certain orders as requested.
• All stock problems are reported to the Service Operations Manager as soon as identified.
• All basic seal assemblies are completed within the stores area e.g. T502 T1A etc while those requiring testing are sent to assembly.

Packing :

• Ensure all seals received from assembly / reconditioning are accompanied with all relevant documentation and are singed for.
• All seals received from assembly / reconditioning to be packed in suitable packaging or as per customer requirements
• Book all seals from assembly area in on SAP.
• Create bin locations for items received from assembly area on SAP.
• Ensure these items have a GR label on before binning in stores.
• Ensure that all goods ready for dispatch have been correctly picked and accompanied with correct Packing List. Check that all goods are identified and marked and are then packed in a suitable container for shipment.
• Prior to the container being closed verify that all documentation has been supplied and packed with the goods and that all special instructions have been adhered to.
• Record Packing Lists and Dispatch Notes being dispatched on the packing list register.
• Ensure that all goods leaving stores are accompanied by relevant paperwork and signed for.
• All PODs to be recorded on the packing list register and sent to accounts
• Assist when courier collects goods for delivery.
• Ensuring that all special requirements for local national and international deliveries are adhered to.
• Driving of forklift to help load and offload goods when required.
• Assist customers with collections.

Receiving :

• Receive and sign for consignments.
• Ensure that all goods received are accompanied by relevant documentation.
• Ensure that the correct company details reflect on documents.
• Check that goods correspond with paperwork.
• Send paperwork to relevant departments e.g. Accounts Purchasing Stores.
• Check purchase order against goods received.
• Inspect all consignments for quality.
• Report all problems to Service Operations Manager.
• Book in consignments on SAP.
• Ensure that all goods going into stores have the GR label attached to it.
• Place all goods received in allocated Bin Locations in Main store.
• Create Bin Locations on SAP for all goods that do not have one.
• Liaise closely with all other departments especially procurement.

Other duties :

• Maintain Quality Approvals including Health & Safety and Environmental within the work place.
• Assist and maintain LIFE initiatives workflows and SOPs.
• Assist with daily cycle counts and annual stock take.
• To ensure that the work place is kept clean and tidy at all times.
• Any other duties as may be required of you by your manager.
• Deliveries to Customers and ensure PODs are signed and returned.
• Perform any other duties as required by the supervisor or management team.
• Aid and support to other departments as required.
• Support KZN Sales when required with customer technical backup and support on all John Crane products.
• Assist the KZN Sales team with product installation fault finding & root cause investigations on customers sites where this support is required or requested.
• Seals and couplings are properly stripped and cleaned and the reconditioning report is completed indicating all the spares required for the repair.
• Should a failure report be requested you would be required to liaise with the engineering department to obtain this information.
• All basic seal assemblies are completed within the stores area e.g. T502 T1A etc. while those requiring testing are sent to assembly.
• Once an order has been received you will have to liaise with the appropriate internal departments to ensure that the customer receives his goods by the required date and to the required specification.
• To make sure that the seals are correctly tested prior to dispatch.
• To assist reps and customers in identifying and replacing seals / couplings with a John Crane alternative.
• At all times the workplace is kept clean and tidy.
• Ensure that all items requested on the Picking List and Service Orders picked correctly and timeously paperwork is then signed and all items issued out on SAP.
• All assembly and service orders to be taken to the assembly / service area.
• All Rush Orders orders are actioned immediately and closed within the stores area to ensure they are ready for delivery / collection as requested by the customer.
• Ensure all seals received from assembly / reconditioning are accompanied with all relevant documentation and are signed for.
• All seals received from assembly / reconditioning to be packed in suitable packaging or as per customer requirements or according to John Crane standards.
• Book all seals and couplings from assembly area in on SAP.
• Any other duties as may be required of you by your manager.

Qualifications :

• SAP Experience
• Red Seal Certification
• Creative problemsolving skills
• Excellent planning and timemanagement skills
• Results driven both individually and within team
• Ability to work independently daily and be a strong team player within a sales / commercial team

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc

Remote Work : Employment Type :

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Experience : years

Vacancy : 1

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