Service & Support Engineer

Rubiconsa; Gauteng; On-site; ZAR 200,000 - 350,000; Full time

Job summary

Une entreprise leader dans le secteur technique recherche un soutien technique pour assister les ingénieurs seniors dans la résolution de problèmes clients et le dépannage d'équipements. Ce rôle exige des compétences avancées en électrotechnique et une passion pour un excellent service client. Le candidat idéal aura des formations appropriées, une attitude autonome, et sera capable de travailler sous pression tout en maintenant une communication efficace avec les clients et les équipes internes.

Qualifications

• Formation en électrotechnique et expérience dans un environnement électrique.
• Compétences en service client et communication professionnelle.
• Capacité à travailler de manière autonome et à respecter les délais.

Responsibilities

• Assister aux demandes de support technique client et au dépannage des équipements.
• Collaborer avec des ingénieurs seniors pour résoudre des cas de support.
• Documenter les activités dans le CRM de l'entreprise.

Skills

Computer literacy

Technical communication

Customer service

Problem-solving

Time management

Education

Matric / NQF4 equivalent

Electrical qualification

Job description

This role assists senior technicians and support engineers in attending to all day-to-day technical inquiries within the branch, and ensure that all sales staff and customer technical tickets are serviced and closed.

The ultimate aim is to ensure adequate technical skills are available within the branch to support our customers in after-sales service.

Role responsibilities : Attend to customer technical support requests (received electronically or telephonically) Attend site in local, national, and potentially international locations to : assist in commissioning new systems assist in the diagnosis of faulty equipment troubleshoot any other issues Assist senior support engineers in their support cases Assist sales consultants with technical inquiries around our products and systems Assist in troubleshooting faulty equipment Diagnose warranty claims Liaise with factories and suppliers on technical issues Assist in the creation of technical documentation for new products Regularly attend supplier training as designated Work closely with the other tech support staff around the country to : Collaborate on improving systems Help resolve issues in other areas where skills can be shared for the common good Investigate and document potential serial issues Assist R+D department in product specification and development when necessary.

Meet regularly to discuss tech support issues Document / record activities within the company CRM Role requirements are : At minimum a Matric / NQF4 equivalent plus one or more of the following : Electrical qualification, wireman's licence highly advantageous Technical support background and experience of at least 1-2 yrs in electrical / power and critical reserve power environment e.g.

UPS, hybrid inverters etc Other relevant diploma Driver's licence and own vehicle Key personal attributes : Computer literacy – highly computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence Competent professional business written and verbal communications skills.

The ability to express yourself clearly and effectively within the company.

An ability to provide excellent customer service - service focus by responding to internal customers' needs by doing it right the first time.

Excellent time management, organizational, and follow-through skills.

Disciplined approach by being punctual, strong attendance record, getting back to customers, suppliers, and internal staff, and returning calls.

Attention to detail while maintaining the ability to see the implications for the bigger picture An ability to respond quickly and accurately to requests A creative outlook with a problem-solving attitude.

Self-motivated - meet and exceed all that is required of you in your job.