Service Supervisor / Sommelier

MORE Family Collection; Limpopo; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Service Supervisor and Sommelier to enhance guest experiences through exceptional service and wine expertise. This role involves overseeing beverage preparation, managing inventory, and ensuring compliance with regulations. You will play a key role in creating specialty drinks and fostering communication between kitchen and service teams. If you are passionate about wine, possess excellent customer service skills, and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values attention to detail and a guest-focused philosophy, making a significant impact in the hospitality industry.

Qualifications

• Minimum of 1 year relevant experience in luxury F&B customer service.
• Valid Driver's License and knowledge of stock procedures.

Responsibilities

• Ensure consistency in services and monitor compliance with liquor regulations.
• Assist in developing specialty drinks and promote communication between teams.

Skills

Wine Knowledge

Customer Service

Inventory Management

Attention to Detail

Communication Skills

Time Management

Education

Cape Wine Academy 2-year diploma

Grade 12

Qualification in Travel and Tourism

Tools

TallOrder

Job description

KEY FOCUS AREAS

Service Supervisor

• Ensure consistency in services and products offered.
• Monitor staff and patron activities to ensure compliance with liquor regulations.
• Perform beverage preparation and service tasks, including presentation, sales, and training, ensuring profit margins are met.
• Assist in developing and implementing specialty drinks, including welcome, morning, and evening drinks.
• Promote communication between the Kitchen and Service teams, including daily meetings and pass management.
• Investigate guest complaints as required.
• The primary focus is Guest Service, with stock control and financials being crucial duties.
• Estimate consumption based on forecasts and schedule beverage and equipment orders, checking delivery quality and quantity.
• Maintain par levels for crockery, cutlery, and glassware.
• Review beverage menus, analyze recipes, determine costs, and set menu prices.
• Maintain inventory records for beverage and service equipment.
• Manage POS effectively, using reports to identify popular and profitable items.
• Coordinate equipment maintenance and repairs, including refrigeration and ice machines.

Sommelier

• Wine Knowledge: Have comprehensive understanding of wines, including types, taste profiles, food pairings, grape varieties, regions, and wine-making processes. Stay updated on industry trends.
• Customer Service: Assist customers in selecting wines, make recommendations, and provide excellent service to enhance dining experiences.
• Wine Presentation: Present, uncork, and pour wine professionally; explain origin, taste, and pairing to guests; keep wine lists updated.
• Inventory Management: Assist in managing wine inventory, including ordering, stock rotation, and minimizing wastage.
• Teamwork: Collaborate with culinary and service staff to ensure smooth operations and menu adjustments.
• Education and Training: Engage in ongoing learning and share knowledge with staff to improve wine service quality.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Minimum of Cape Wine Academy 2-year diploma.
• Grade 12 and qualification in Travel and Tourism (advantageous).
• At least 1 year of relevant experience.
• Valid Driver's License.
• Knowledge of TallOrder (advantage).
• Experience in luxury F&B customer service.
• Knowledge of local, regional, and international wines and beverages.
• Understanding of food, cooking methods, and supply chain.
• Stock procedures and control knowledge.
• Operation of appliances and equipment.
• Hygiene and cleaning products knowledge.
• Basic planning, budgeting, and administrative skills.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Attention to detail.
• Guest-focused philosophy, embodying the MORE brand and experience.
• Excellent communication skills, both written and verbal.
• Positive attitude, teamwork, and emotional control.
• Time management, self-discipline, and solution-oriented approach.
• Proactivity, initiative, and creativity.
• Loyalty, adaptability, and flexibility.
• Ability to work accurately under pressure.
• People skills: patience, tolerance, and receptiveness to feedback.

Our values

Guide our actions and partnerships for growth: AWARE, GENEROUSLY, DIVERSITY, and BETTER, each with specific behaviors and principles outlined in the original description.