Service Supervisor Field Service Global Grade 10

Findojobs South Africa; Noordwes; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading recruitment platform is seeking a Service Supervisor with at least 6 years of experience in mechanical trades. The role involves supervision of a field service team, ensuring compliance with quality standards and effective communication with internal stakeholders. The salary ranges from ZAR 250,000 to 350,000. Ideal candidates should be highly skilled in troubleshooting and have experience with Caterpillar machines.

Qualifications

• Minimum of 6 years of experience as Mechanic General, Trade Test qualified in relevant trade.
• Minimum of 4 years Field service mechanic experience with troubleshooting exposure.
• Computer literate with good business writing skills.

Responsibilities

• Achievement of cost centre financial targets and Key Performance Indicators.
• Effective control of cost centre expenses and WIP.
• Apply warranty policies and procedures.

Skills

Troubleshooting skills on Earthmoving Equipment Machines

Interpersonal and communication skills

Business and financial understanding

Technical report writing skills

Education

Grade 12

Tools

Caterpillar machines

Job description

Service Supervisor Field Service Global Grade 10

Only for registered members

ZAR 250,000 - 350,000

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of Field Service Vehicle’s in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of Welding.
  
  

Qualification, Experience And Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Minimum off 4 years Field service mechanic experience with substantial troubleshooting exposure.
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.