Service Supervisor Field Service Global Grade 10

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

A leading company in the equipment sector seeks a Mechanic General to manage service operations, ensure compliance with quality standards, and support team productivity. The ideal candidate will have significant experience in Earthmoving Equipment and strong technical and leadership skills, contributing to financial and operational performance.

Qualifications

• Minimum of 6 years’ experience as Mechanic General.
• Experience with Caterpillar machines and product knowledge.
• Good business and financial understanding.

Responsibilities

• Achieve cost centre financial targets and KPIs.
• Resolve internal customer queries efficiently.
• Ensure service work complies with quality standards.

Skills

Troubleshooting

Problem-solving

Communication

Leadership

Technical Report Writing

Education

Grade 12

Trade Test qualified (Diesel Mechanic/Earthmoving Equipment Mechanic)

Job description

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training, On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities
  
  

Qualification, Experience And Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General
• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.
• Able to achieve results through utilizing talent in team; Leadership.
• Sound knowledge of job costing and administration.
• Sound understanding of Warranty policies & procedures.