Service Section Manager Level 2 Global Grade 12

Barloworld Equipment (Pty) Ltd; Polokwane; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading equipment company in Limpopo is seeking a qualified individual to manage service support staff and provide technical support. The ideal candidate should possess extensive experience in managing technical teams in a service environment, excellent communication skills, and a strong understanding of machine operating systems. This role requires a Grade 12 with a technical trade qualification and relevant experience in Earthmoving equipment.

Qualifications

• 10 years of post-qualification experience as Technician, Supervisor, or Section Manager.
• 5 to 7 years of business experience in a service environment.
• Good understanding of machine operating systems and earthmoving equipment.

Responsibilities

• Manage service support staff and budget effectively.
• Provide technical support to technicians and the service team.
• Liaise with Principal to resolve issues and build relationships.

Skills

Machine Troubleshooting

Communication Skills

Negotiation Skills

Initiative and Creativity

Team Management

Education

Grade 12 with Technical Trade Qualification

Btech or B Engineering

Basic Management Qualification

Tools

SAP

CRM Software

Caterpillar Information System (SIS, SIMSI)

Job description

Key Output

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to Warranty Technicians
• Manage Section’s Work in Progress, Productivity and Profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work outages scope of work and MS Project schedules

Qualification, Experience and Competencies

• Grade 12 with technical Trade qualification.
• Btech or B Engineering, BWE Leadership Development Course (MMDP) will be beneficial.
• Basic management qualification beneficial
• 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
• Good understanding of machine operating systems.
• Well experienced in Machine Troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
• Relevant SAP/CRM exposure, experience in a similar role and environment
• Familiar with Caterpillar information system, (SIS,SIMSI)
• Good communication (written, verbal and presentation) and effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Show initiative by thinking creatively and High level of computer literacy (including relevant SAP exposure)
• Good knowledge of Earthmoving equipment and relevant industry