Service Operations Team Leader Industrial Equipment

Annswann Personnel; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the industrial engineering sector seeks a hands-on Service Operations Team Leader to manage their field service operations. The ideal candidate will focus on technician scheduling, customer satisfaction, and operational efficiency, while leading a dedicated team. This role offers opportunities for growth and the chance to be part of a proactive and innovative organization.

Benefits

Manage a proactive team

Variety and impact in role

Strong growth potential

Qualifications

• Experience in a technical service or industrial environment.
• Strong supervisory background.
• Comfortable in a fast-paced field-service environment.

Responsibilities

• Manage and develop service team members for efficiency.
• Handle all customer service and repair requests.
• Oversee scheduling of service interventions.

Skills

Supervisory

Team Coordination

Customer Liaison

Operational Efficiency

Education

Matric and relevant trade qualification

Tools

MS Office (Excel)

Job description

A leader in the industrial engineering and compressed air solutions sector, our client is known for delivering service excellence and innovation.

They are seeking a dynamic and hands-on Service Operations Team Leader to coordinate and lead their field service function with a strong focus on customer satisfaction, technician scheduling, and operational efficiency.

Role Overview

This role is ideal for a tech-savvy and service-driven professional who enjoys balancing team management, customer communication, and operational workflow.

You will ensure technicians are efficiently deployed, customers are informed and supported, and service turnaround times are optimized.

Key Responsibilities

1. Manage, motivate, and develop the service team members to maximize customer satisfaction and operational efficiency.
2. Handle all customer service and repair requests, ensuring quick turnaround of quotations.
3. Oversee planning and scheduling of all service interventions, ensuring parts are available before confirming dates with customers.
4. Actively monitor, manage, and minimize work in progress (WIP).
5. Promote forward planning and ensure full utilization of field service technicians.
6. Ensure all service orders are completed within the agreed time frame.
7. Provide regular updates to internal and external customers, confirming visit dates and informing about any possible delays.
8. Maintain and update customer contact and machine location information in CCS to ensure high data quality of the installed base.
9. Suggest continuous improvements to workflows, work processes, and procedures.
10. Ensure the CCS system is always up to date with all service activities, including warranty and chargeable services.
11. Follow up with technicians on daily progress and escalate problems to the Managing Director.
12. Follow up with customers after each intervention and escalate concerns as necessary.
13. Identify staff training needs and coordinate training activities for all service staff.
14. Ensure timely and correct processing of service plans and warranty administration.

Requirements

• Matric and a relevant trade qualification (or equivalent by experience).
• Strong supervisory and team coordination background, ideally within a technical service or industrial environment.
• Experience with service/production scheduling, MS Office (especially Excel), and customer liaison.
• Comfortable working in a high-paced, field-service-oriented setup.
• Occasional after-hours on-call availability may be required.

Whats in it for you

• Join a respected leader in the engineering sector.
• Manage a proactive and dedicated team.
• Enjoy a role that offers variety, impact, and strong growth potential.