Service Operations Team Leader Industrial Equipment

Annswann Personnel; Boksburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the industrial engineering and compressed air solutions sector is looking for a Service Operations Team Leader. This role focuses on team management, customer satisfaction, and operational efficiency, ensuring effective scheduling and productivity of field service technicians. You will significantly impact service delivery and enjoy a role with growth potential in a dynamic environment.

Benefits

Join a respected leader in the engineering sector.

Manage a proactive and dedicated team.

Enjoy a role that offers variety, impact, and strong growth potential.

Qualifications

• Technical service/industrial background required.
• Experience in high-paced field service setup.
• Supervisory experience is essential.

Responsibilities

• Manage and develop the service team to maximize operational efficiency.
• Schedule all service interventions ensuring parts availability.
• Monitor work in progress and ensure timely service orders completion.

Skills

Supervisory skills

Team coordination

Customer communication

Service scheduling

Operational efficiency

Education

Matric and relevant trade qualification

Tools

MS Office (especially Excel)

Job description

A leader in the industrial engineering and compressed air solutions sector our client is known for delivering service excellence and innovation. They are seeking a dynamic and handson Service Operations Team Leader to coordinate and lead their field service function with a strong focus on customer satisfaction technician scheduling and operational efficiency.

Role Overview

This role is ideal for a techsavvy and servicedriven professional who enjoys balancing team management customer communication and operational workflow. Youll ensure technicians are efficiently deployed customers are informed and supported and service turnaround times are optimised.

Key Responsibilities

• Manage motivate and develop the service team members in order to maximize customer satisfaction and operational efficiency.
• Handle all customer service and repair requests ensure quick turnaround of quotations.
• Oversee the planning and scheduling of all service interventions and ensure that all parts are available before confirming dates with customers.
• Actively monitor manage and minimize work in progress (WIP).
• Promote forward planning and ensure that all field service technicians are fully utilized.
• Ensure that all service orders are completed within the agreed time frame.
• Ensure regular updates to internal and external customers.
• Confirm visit dates and inform customers of any possible
• Ensure that all customer contact information and machine location information is updated and maintained in CCS to ensure installed base information of a high data quality.
• Take an active role in suggesting continuous improvements to workflow work processes and procedures.
• Ensure that the CCS system is always kept up to date all service activities (in warranty out of warranty and chargeable) including courtesy visits are registered.
• Ensure follow up with technicians on daily progress and ensure that any problems are reported to the Managing Director.
• Follow up with customers after each intervention escalate customer concerns to the relevant internal people.
• Identify staff training requirements and coordinate training activities for all service staff.
• Ensure that all Service plan and warranty administration is processed correctly and timeously.

Requirements

• Matric and a relevant trade qualification (or equivalent by experience).
• Strong supervisory and team coordination background ideally within a technical service or industrial environment.
• Experience with service / production scheduling MS Office (especially Excel) and customer liaison.
• Comfortable working in a highpaced fieldserviceoriented setup.
• Occasional afterhours oncall availability may be required.

Whats in it for you

• Join a respected leader in the engineering sector.
• Manage a proactive and dedicated team.
• Enjoy a role that offers variety impact and strong growth potential.

Educational Qualifications :

A Grade 12 relevant trade qualification or similar by experience.

Key Skills

Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture

Employment Type : Full-Time

Department / Functional Area : Manufacturing

Experience : years

Vacancy : 1

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