Service Manager – SAP Powertrain Applications

OpenSource Intelligent Solutions; East London; Remote; ZAR 60 000 - 100 000; Full time

Job summary

An innovative firm is seeking a dynamic Service Manager to lead SAP Powertrain Applications. This role offers the opportunity to drive operational excellence and enhance IT service delivery in a remote setting. You will oversee vendor relationships, manage service desk operations, and engage stakeholders to ensure effective service delivery. With a focus on continuous improvement, you will identify opportunities to optimize services and boost user satisfaction. Join a global team where your leadership can make a significant impact on IT operations at scale.

Benefits

Remote flexibility

Leadership impact in a global environment

Opportunity to shape IT operations at scale

Qualifications

• 5+ years of experience in IT Service Management with a focus on service desk leadership.
• Deep understanding of incident and problem management processes.

Responsibilities

• Manage IT service provider relationships and ensure performance against SLAs.
• Oversee ticket resolution and streamline incident management processes.

Skills

IT Service Management

Vendor Management

Incident Management

Problem Management

Stakeholder Engagement

Education

Bachelor's in Information Technology

Bachelor's in Business Management

Tools

SAP

ITIL

Job description

Service Manager – SAP Powertrain Applications

Location: Remote

Position Type: Permanent

Closing Date: 9 May 2025

Are you a natural leader with a passion for IT service delivery, vendor management, and application performance? We're looking for a Service Manager (SAP Powertrain Applications) to take charge of end-to-end service delivery for PT South and PCC applications. If you're ready to drive operational excellence, lead teams, and ensure high-performing IT environments, this could be the role for you.

What You’ll Do:

• Vendor & Contract Oversight: Manage IT service provider relationships and performance against SLAs and KPIs.
• Service Desk Leadership: Oversee ticket resolution, streamline incident management, and analyze trends to improve support.
• Monitoring Strategy: Lead monitoring teams to proactively detect and respond to system issues.
• Stakeholder Engagement: Bridge the gap between IT and business units, ensuring aligned and effective service delivery.
• Drive Improvements: Identify opportunities for service optimization and lead initiatives to boost user satisfaction and system reliability.

What You’ll Need:

• A Bachelor's in Information Technology, Business Management, or related field.
• 5+ years’ hands-on experience in IT Service Management, especially in service desk leadership and vendor coordination.
• Deep understanding of incident, problem, and request management processes.
• Experience working in a DevOps/SAP context.
• ITIL Foundation certification (preferred).

Why Apply?

• Remote flexibility
• Leadership impact in a global environment
• A chance to shape IT operations at scale