Service Manager: Nelspruit Multifranchise

Job title: Service Manager: Nelspruit Multifranchise

Job Location: Mpumalanga, Nelspruit

Deadline: May 10, 2025

The responsibilities of a Service Manager include the following tasks:

1. Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
2. Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring, and control.
3. Manage escalated workshop (technical) problems accordingly, including:
1. Escalation of technical/product related issues to OEMs.
2. Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
3. Ensuring future corrective action plans to address various technical problems are implemented.
4. Ensure accurate workshop capacity planning according to productive and available staff.
5. Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
6. Achieve industry-leading standards of customer care, process efficiency, and cost control.
7. Exceed all targets and labour sales objectives through efficient workshop operations management.
8. Ensure efficient equipment and asset control, and administration processes.
9. Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
10. Responsible for the annual budget of the Service Department.
11. Manage risk (financial and non-financial) within the department.
12. Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
13. Maintain good housekeeping within the department, including ensuring compliance with OEMs CI guidelines.
14. Manage and improve environmental, health, and safety standards.
15. Conduct departmental meetings and general aftersales meetings to ensure effective communication.
16. Manage training of all service staff.
17. Lead, manage, attract, retain, appraise, and develop staff.

Qualifications and Experience:

1. Must have a minimum of Grade 12.
2. Managerial experience in a Service Department essential.
3. Preference will be given to candidates with Service Technician Qualification.
4. Must have Honda/Mitsubishi training experience.
5. Must have a valid driver’s license.
6. Must have a clear Criminal Record.
7. Must have Leadership and Time Management skills.
8. 5+ years’ Experience as a Service Manager.
9. Engineering/Technical jobs experience.