Service Manager

Catch Recruit; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Catch Recruit seeks a Service Manager to engage clients in early RFP discussions, conduct compliance reviews, and develop commercial proposals for shipping projects. The role emphasizes ensuring clients select us for all their shipping needs and managing end-to-end service delivery.

The ideal candidate holds a CA or law qualification with a strong academic record, demonstrates analytical rigor, and excels in English communication.

Qualifications

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

Responsibilities

• Engage with clients in early RFP stages and develop solutions.
• Complete compliance reviews and coordinate with R&D and external parties.
• Manage import projects for global clinical trials and coordinate with internal teams.
• Present novel solutions and processes to meet client needs.
• Hand over complete projects to service teams and oversee ongoing support.
• Maintain and develop client relationships across an international client base.
• Conduct pre-compliance briefings with clients and manage key projects to ensure satisfaction.

Skills

Analytical skills

Attention to detail

Communication skills

Microsoft Office

Education

CA or Lawyer

Tools

Microsoft Office

Job description

Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities:

1. Bespoke quoting:

• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need.
• Comprehensive project handovers to service team once live or continued oversight.

Customer Relationship Management:

• Liaising with an international pool of clients and developing the relationship with clients.
• Client calls to provide an overview of pre-compliance requirements.
• Working closely with clients to manage their key projects.
• Ensuring customer satisfaction.
• Exceptional escalations.
• Deal Conversion.

Qualifications and Experience:

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

Desired Competencies:

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).