Service Leader

Ariston Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in sustainable thermal comfort is seeking a skilled professional for a customer service role with a focus on CRM data management and operational oversight. Ideal candidates will possess a degree in Business Administration, relevant experience in customer service, and strong leadership skills. You will play a key role in managing relationships and improving processes in a rapidly growing environment.

Qualifications

• Minimum of 2 years in a related technical industry.
• At least 5 years in after-sales or customer service environments.
• Proven leadership experience in team management.

Responsibilities

• Manage CRM data and customer relations.
• Oversee operational processes and lead teams.
• Maintain relations with customers and service networks.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Organizational skills

Time-management

Education

Bachelor's degree or diploma in Business Administration or related field

Tools

CRM systems

Job description

Ariston Group is a global leader in sustainable thermal comfort, offering a wide range of solutions for hot water, space heating, air treatment, components, and burners.

Since November, the Group has been listed on Euronext Milan, reporting nearly 3.1 billion euros in revenue, with over 10,000 employees, a presence in 40 countries across 5 continents, 29 production sites, and 29 R&D centers.

The Group emphasizes sustainability through renewable and high-efficiency solutions such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, and solar thermal systems.

It also invests heavily in technological innovation, digitalization, and advanced connectivity systems.

Operating under global brands like Ariston, Elco, and Wolf, as well as brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, and in components and burners, including Thermowatt and Ecoflam.

Responsibilities:

• CRM Data Management
• Operational Oversight
• Team Leadership
• Customer and Service Network Relations
• Strategic Support

Requirements:

• Bachelor's degree or diploma in Business Administration, Customer Service, or a related technical field
• Certifications or training in CRM systems and leadership development
• Minimum of 2 years in plumbing, construction, or a related technical industry
• At least 5 years in after-sales or customer service environments
• Proven leadership experience in team management and process improvement
• Familiarity with warranty processing or technical support (preferred)
• Proficiency in CRM systems and data management
• Strong analytical, problem-solving, and reporting skills
• Exceptional communication and interpersonal abilities
• Strong organizational and time-management capabilities

We are committed to equal employment opportunity, providing an accessible, welcoming, and inclusive work environment in compliance with legal obligations.