Service Engineering Manager

Watershed Consulting; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A consulting firm in South Africa is looking for a Services Engineering Manager to oversee workshops and calibration services. The role involves operational oversight, team leadership, and ensuring compliance with industry standards. Candidates must hold a National Diploma or Degree in Electrical Engineering and have a minimum of 5 years managerial experience. The position offers a negotiable salary up to R50k CTC.

Qualifications

• Minimum of 5 years managerial experience.
• Proven ability to manage operations across multiple sites.
• Prepared to travel extensively.
• Strong technical skills involving analytical laboratory instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries.

Responsibilities

• Develop and implement standardized processes.
• Monitor productivity and resource usage for workshops.
• Manage maintenance schedules for equipment and tools.
• Provide training and mentorship to teams.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Team Leadership

Customer Service

Compliance

Customer Focus

Technical Skill

Laboratory Equipment

Education

National Diploma or Degree in Electrical Engineering or related field

Job description

SERVICES ENIGEERING MANAGER

Overview : The Services Engineering Manager will manage workshops across South Africa, by ensuring that workshops and SANAS calibration services run smoothly. The manager will ensure that service standards, technical teams, and laboratory and research equipment are maintained, repaired, and serviced.

Duties :

Operational Oversight :

Develop and implement standardized processes.

Monitor productivity and resource usage.

Manage maintenance schedules for equipment and workshop tools.

Ability to develop and implement service contracts and aftersales support agreements

Technical Expertise :

Offer guidance on complex technical issues related to repairs and servicing.

Ensure workshops are well-equipped.

Maintain high-quality standards.

Experience in tendering processes for service contracts.

T eam Leadership & Management :

Oversee workshops and teams on national basis.

Provide training, mentorship, and performance evaluations.

Ensure employees follows company policies, safety standards, and operational procedures.

Continuously market the workshop and SANAS calibration services.

Customer Service :

Ensure customers are satisfied with our service excellence across all workshops.

Address any escalated customer complaints promptly to resolve issues.

Budget & Resource Management :

Prepare and manage workshop operation budgets.

Monitor technical staff to ensure they meet their targets.

Control costs related to parts, repairs, and maintenance.

Compliance & Safety :

Enforce health, safety, and environmental regulations.

Ensure workshops comply with industry standards and certifications.

Reporting & Strategy :

Proficiency in CRM, or workshop management software.

Analyse workshop performance data to identify areas for improvement.

Develop strategies for operational efficiency and cost reduction.

Monitor the financial performance of the technical department.

Ability to develop and implement service contracts and aftersales support agreements

Requirements :

National Diploma or Degree in Electrical Engineering, Electronics, or a related field.

Minimum of 5 years managerial experience.

Proven ability to manage operations across multiple sites.

Prepared to travel extensively

Strong technical skills involving analytical laboratory instrumentation

Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers

Remuneration :

Negotiable up to R50k CTC

• Skillset Required : Team Leadership, Customer Service, Compliance, Customer Focus, Leadership, Technical Skill, Laboratory Equipment