Service Engineer (DR Gaming Technology)

Yellowseed; Sandton; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in casino technology is seeking a Service Engineer to manage and maintain their casino management system across Africa. The role involves installations, training, and ensuring compliance with regulations. Ideal candidates will have extensive experience in casino systems and strong technical skills.

Qualifications

• Must have previous Casino Online System experience.
• 5 Years Casino Systems Technical Experience.
• Familiarity with Computer Hardware and Operating Systems configuration.

Responsibilities

• Product Installations, Upgrades, Training, Maintenance & Repairs.
• Analysis and resolution of customer issues.
• Project management of tasks related to installations and maintenance.

Skills

Excellent communication skills

Familiarity with issue-tracking software

Familiarity with network configuration

Flexibility and willingness to travel

Independence and teamwork

Education

Tertiary qualification or equivalent in IT/Electrical/Electronic Engineering

Job description

DR Gaming Technology

DR Gaming Technology (DRGT) is an independent global developer and supplier of integrated, scalable casino management, cashless, and jackpot solutions. We use the latest technology to give casino operators total control, and the unique ability to operate without the need for a permanent server, thanks to our patented drSMIB ‘mesh’ network.

Serving customers on 5 continents with a growing team of over 150 people, we operate from offices in Austria, Belgium, Colombia, Malta, Mexico, Paraguay, Peru, South Africa, and Uruguay, and service a current installed base exceeding 85,000 devices across more than 70 countries.

Purpose of the Role

As a Service Engineer you will play a crucial role in installing, managing, servicing, and maintaining our casino management system and jackpot technology across the African continent. With customers in South Africa, Botswana, Ghana, Kenya, Malawi, Seychelles, and Zambia, amongst others, you may at times be required to undertake some continental travel. The role reports to the Operations Manager: Africa and is full-time, on-site, and based out of our offices in Johannesburg, South Africa.

Key Responsibilities & Duties

The role and responsibility of the Service Engineer is to at least cover the following:

• Product Installations, Upgrades, Training, Maintenance & Repairs.
• Analysis and resolution of customer issues.
• Internal Testing of equipment and software.
• Creating and updating Product or Training Documentation.
• Ensure Compliance with applicable legislation.
• Liaising with test labs where required.
• Project management of the above duties.

Qualifications and Experience

• Must Have previous Casino Online System experience.
• 5 Years Casino Systems Technical Experience.
• Familiarity with Computer Hardware and Operating Systems configuration.
• Familiarity with Microsoft SQL and SQL Database Maintenance.
• Tertiary qualification or equivalent in IT/Electrical/Electronic Engineering.

Key Skills

• Familiarity with issue-tracking software.
• Excellent communication skills.
• Familiarity with network configuration – Firewall, VLAN, VPN, Routers etc.
• Familiarity with Virtual Machines, Windows and Linux operating systems.
• Excellent communication skills.
• Flexibility and willingness to travel locally and abroad occasionally.
• Independence and ability to work well in a team, including collaboration with international teams.