SERVICE ENGINEER BASED IN IVORY COAST

Anton Paar Southern Africa; Midrand; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a forward-thinking company as a Service Engineer, where you will utilize your scientific knowledge to provide exceptional engineering support for complex instruments. This role involves troubleshooting, repairing, and maintaining analytical instruments while ensuring customer satisfaction through strong communication and service skills. With opportunities for professional growth and a competitive salary, this position is perfect for those seeking to make a significant impact in a dynamic environment. Travel opportunities within South Africa and beyond will enhance your experience and broaden your horizons.

Benefits

Competitive salary

Professional growth opportunities

Qualifications

• Minimum of a National Diploma in relevant engineering or physics.
• 3+ years experience with analytical instruments.

Responsibilities

• Provide technical support for complex instruments via various communication methods.
• Perform repairs, calibrations, and preventive maintenance on instruments.

Skills

Troubleshooting analytical instruments

Customer service skills

Communication skills

Ability to work with electronic schematics

Education

National Diploma in Electrical Engineering

National Diploma in Mechanical Engineering

National Diploma in Chemical Engineering

National Diploma in Physics

Tools

Test equipment

Repair tools

Job description

Responsibilities:

• Utilize scientific knowledge and training to provide engineering and technical support to customers via on-site, telephone, and email regarding the use, operation, maintenance, and specifications of complex instruments.
• Consult with factory specialists, sales, and service management on quality-related issues; recommend appropriate actions.
• Analyze, investigate, interpret, and diagnose scientific instrumentation to determine if it is functioning properly; advise customers accordingly.
• Evaluate malfunctioning instruments and prepare repair cost estimates.
• Perform calibrations, preventive maintenance, and repairs of instruments according to SOPs.
• Identify and forward sales opportunities to Business Unit Managers.
• Conduct installation and basic training.
• Maintain knowledge of company products and services to ensure accreditation.
• Perform other duties as assigned.
• Attend all necessary service training for relevant product lines.
• Substitute for other Service Engineers within the country as needed.
• Perform in-house repairs and maintenance of customer and demo instruments when required.
• Manage all customer/service interactions via CRM.
• Travel frequently, with up to 40% overnight travel within South Africa, East African, and Sub-Saharan African countries.

Requirements:

• Minimum of a National Diploma in Electrical, Mechanical, or Chemical Engineering, Physics, or a related field.
• Ability to work with electronic schematics, test equipment, and tools for repairs.
• At least three years’ experience troubleshooting, repairing, and maintaining complex analytical instruments and/or process instrumentation.
• Strong communication and customer service skills.
• Excellent verbal and written communication skills in English & French.
• Must reside in Ivory Coast.
• Valid driver’s license and passport required.
• Ability to work independently with minimal supervision.

We offer you:

Anton Paar Southern Africa provides a unique and rewarding position within an innovative and growing company. We offer a highly competitive salary and opportunities for professional growth within the organization.

Entry:

Immediately available.